Question 1

Hi, I ordered an umbrella in October and received it, however it broke in the wind today so I wanted to know what the returns/warranty process is?

Accepted Answer

Hi There!

Thank you for reaching out to us.

I’m truly sorry to hear that your Ergonomad umbrella broke in the wind. Please be assured that this is not a typical experience with Ergonomad. Thank you for bringing this to our attention.

I want to make sure you are 100% happy with your purchase and experience with Ergonomad as a company. Therefore, we take full ownership of the issue with the product. I would like to offer to send you a free replacement of the product. Otherwise, if you would prefer instead, I can also process a full refund to you. In addition to that, I want to minimise the hassle to you. So you won't need to return the product to us. Let me know what you think?

I want to make sure that we do things right by you and get the best umbrella and customer service possible. Unfortunately, our team can't seem to find your contact details on Amazon.co.uk. I was wondering if you could possibly email us directly through the link below.

https://amazon.co.uk/gp/help/contact-seller/contact-seller.html?sellerID=A2MG0XUTF9P1YP&marketplaceID=ATVPDKIKX0DER&ref_=v_sp_contact_seller

Thank you so much in advance and I hope we get another chance to make things right.

Best regards,
Sally
Ergonomad

Question 2

What is the circumference of the umbrella ?

Accepted Answer

None of the previous answers are correct.. circumference= pi x d

d = 98cm
pi = 3.1416

c = 308cm

I'm not sure why circumference is an important purchasing factor.. diameter is surely key? Either way a 4" umbrella is closer to cocktail decor..

Question 3

Does this umbrella come in other colours?

Accepted Answer

Hi There!

Thank you for your question.

The Ergonomad travel umbrella is only currently available in black. However, we are looking to add more colours soon to serve you better.

Should you have any other concerns or questions, please let us know.

Best regards,
Sally
Ergonomad

Question 4

How wide is the umbrella when packed away

Accepted Answer

Hi There!

Thank you for your enquiry.

The width of the folded Ergonomad Travel Umbrella measures about 7.5 cm.

Should you have any other questions about this product, please do not hesitate to contact us.

Best regards,
Sally
Ergonomad

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ErgonautsTravel Umbrella Windproof Vented Double Canopy with Teflon Coating - Portable Compact Foldable Lightweight Design and High Wind Resistance

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