VTech CM18045 Accessory Handset for VTech CM18445 Small Business System

I have purchased a few phones lately, looking for old RJ45 phone jack and a good phone directory that had to include a headset...This vTech Phone had Caller ID which when matched with the Phone Directory stored number, would display the name I saved. This was my Number One feature, that I was after, as I wanted to know which Customer was calling me.And as a side note, the better phones similar to this one - do not - which is un-believable for the money !But... This phone has a great phone Directory, including a search feature off the first 3x characters !Now that is a handy feature !It also has a 32 number quick dial feature, which I use constantly, and a half decent Answering Machine system, which I also when I am out of the office.The Headset Port, which is what I wanted, works exceptionally well when I am hearing the caller, but all of my Customers can not hear me loud enough, no mater what headset I plug in :(And I have purchased at least 6 of them from Amazon recently, all having the same quiet affect, so disappointment there !I did however end up purchase the vTech Wireless Headset that works well with this phone...And all My customers, when using it, can hear me exceptionally well !The only drawback using the wireless headset, is the fact that it is an external device, so the time length of the calls etc, do not register when I "transfer" to the headset, which I have to do every time I make a call.(Which is annoying, but what I must do so Customers can hear me)Other than that, the display is a dot matrix screen, at least 5x lines - very handy thatI use 2x incoming Lines, so this handles that more than OKAnd the Wireless connectivity works well with the headset ( tried it at 20 Meters / 66ft.)My only gripe to vTech, is why only have a phone directory with a Maximum of 100 stored numbers ?Every similar phone out there is all the same, but having say 999 numbers to store would be super !Especially being a Business Phone !

The Vtech is a quality phone. Got the 4 line base unit.

20 year old Avaya inhouse PBX system went down with a power issue. This VTech system was cheaper than a sales call and repair to the existing PBX system. We still have all of the same functionality as the old PBX. No problems setting up the base station with 3 of the desksets. The range on this system was greater than the usual home phone DECT 6.0 handsets. The signal is carrying through concrete and steel floors that formerly blocked those signals. Thanks to other reviews on Amazon, we were able to set up call privacy and turn off call screening too. We don't use the auto attendant yet but if you do, it allows the caller to have the option of choosing an extension.Any shortcomings were very minor:- You have to go into call history to clear the "missed calls" counter. It's only two button presses.- The voicemail only displays the name of the caller, not the phone number. You have to go into call history for that, if needed.- Auto-attendant requires hitting the extension number and then "#". A single button press would have been nice.Things we really liked:- It replaces a PBX for a few hundred bucks.- Doesn't require a charge/month/extension that a PBX service does.- Better range than regular DECT 6.0 handsets.- No problems with clarity through ear piece or speaker.- Can have call privacy (no snoopers dropping in on your calls)- Can either have incoming calls go to all phones or use auto attendant to direct callers to extensions.

Bought this phone with two others to replace an old Avaya phone system. All the features worked great, for a few weeks. The sound quality is pretty bad. No base, just very high pitch and cracks in my ear sometimes when talking. When I setup the phone, I setup the voice prompts and mail boxes. Everything worked great. I noticed a few days later, the time would change automatically. I'd change it to the correct time. A few hours later I'd notice it was changed an hour later... I reset it a few times and just decided it wasn't worth the hassle, that I'd just have to keep aware that any call information would be 1 hour off. The last week or so I noticed when we missed any calls, that no one was leaving a voice message. After more than a week of no messages we tested the phone. Yep, it plays the message I recorded, 3 times, then hangs up. It won't record any customer messages. VERY frustrating as we've no doubt lost significant business the last week. Orders are way down. With as many missed calls with no message, that's definitely where they went! I tried to get support from the VTech website. Sorta funny, but their support link on their website does not work...! Thankfully I'm still in my return window. Looking for a phone system now that is NOT VTech.