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Q: What is the active ingredient in the drops. is it Docusate?

Thank you for your interest in our product. Short answer is No, Docusate is not an ingredient in our product. Our ingredients are listed on our package. For convenience I have listed them here: Water, Glycerin, Sodium Bicarbonate, Glycolic Acid, Potassium Bicarbonate, Benzyl Alcohol and Benzalkonium Chloride.

Q: Yr old grandson was born deaf in right ear Kandahar poor hearing in left . They all have.severe wax accumulation. Will this work?

We recommend that you consult a doctor regarding your grandson prior to any treatment. It is always best, in this situation, to get a medical doctor to provide the proper medical treatment for wax accumulation. Thank you very much for reaching out to us with this question.

Q: will it remove dead skin ?

This product is designed to help clean and clear the ear canal from debris, including earwax. Earwax does contain dead skin cells that have naturally sloughed off from the ear canal. The product is an ear canal cleaner, so it might help remove dead skin, but it has never been tested for that specific purpose.

Q: how do you use this and when?

This product is designed to help clean the ear canal of debris, including earwax. You should use this product if you know or suspect that you have excess debris, including earwax in your external ear canal. If you have been told by your health care provider that you need to clean your ear canals, this product is designed for this purpose. The directions for use are on the package and can be found in greater detail at www.earwaxmd.com. Additional details for use are shown in this link: https://www.youtube.com/watch?v=vGWxfpa2Q8g