Is this tested on animals or cruelty free?

Hi there! Thank you for your question. At Coty, we do not test our products on animals and are committed to ending animal testing across our industry. All our products are safe and have been developed, manufactured and packaged in compliance with the laws, regulations and guidelines that are applicable in each country in which they are sold. Coty’s human safety experts review our ingredients, as well as the finished products, by applying the best science, based on the use of recognized alternatives to animal testing, existing safety data and, increasingly, the sharing of such data with other parties and industries. Some governments or agencies stipulate the testing of finished products on animals in accordance with local legal and regulatory requirements. An example is China, where we continue to be involved in the dialogue with the Chinese authorities, including through our active membership of industry groups, to find alternatives to their use of animal testing. If you have further questions, please give us a call at 1-800-953-5080 or send us an email through our website. We'll be happy to help you further.

why won't the tube twist up??

Hi there! We're sorry this product is not twisting up, and we appreciate your question. We would expect our Nail Rehab Cuticle Oil Balm to twist up. The bottom section twists, and the mechanism works slowly, but after several twists you should see the product rise. If this does not work correctly, please reach out to us and we'll be happy to help. You can give our Sally Hansen Consumer Affairs Department a call at 1-800-953-5080.

Why can’t I get the tube to twist up?

I had the same issue. I finally used a towel to grip the bottom and then twisted.

What does this smell like?

Hi there! Thank you for your question. This product has a slight floral scent to it. We hope this helps! If you have any other questions, please reach out to our team. You can give us a call at 1-800-426-8374, and we'll be happy to help.