Herman MillerClassic Aeron Chair-Aluminum, Size B

I was a little skeptical dropping this much money on a refurbished chair, but I couldn't be happier. I injured my upper glute muscle recently, and I would get very sore and still sitting in my regular chair. Decided to take the plunge to luxury chairs, and it not only does not hurt my lower back/glute, it feels like it's even healing it. My back actually feels stronger after sitting in it for a while. I hear these things last forever, but I'd buy another every year if I had to.

I had an Aeron chair before. They are excellent!! In this case, the chair I received was obviously used and probably returned. A brand new Aeron chair does not come with casters assembled. Additionally, the two levers that control the tilt of the seat and of the back did not work (one was stuck in place, the other moved but didn’t do anything), even after releasing the knob in the right side of the chair. The axle that connects the knob to the inside of the mechanism was covered with old dirt. The chair also came with no assembly instructions and the hex wrench was just thrown on the bottom of the box. Used chair!Amazon offered a 50% discount to keep it. I declined. Why would I want a cheap chair that doesn’t work? That’s why I bought an Aeron!They also said I needed to make the pick up arrangements with UPS. I declined.Beware of the seller!

Several problems I'll address at the outset:Calling it "open box" seems misleading. Open box items are typically not used and returned, or very lightly used and returned. These are clearly just used. The chair is not "fully loaded". That would imply leather armrests and the posturefit included - which they are not. They have another, more expensive variety of chair that does have those features, and is truly "fully loaded".Now, when it comes to the product you get, does these things matter? No. At least not to me.My chair arrived earlier than expected. As of this writing, I've had and used it extensively for 6 days. Upon opening the (rather large) box, it was in two pieces - the base and the backrest.A quick inspection showed light, visible signs of wear. A few scuffs, and some dust. A clorox wipe took care of that, no big deal. The chair is definitely used, but I don't care because it's supremely comfortable and amazing for my admittedly lackluster posture. Setup was simple - use the included allen key to screw the back of the chair to the base - 5 minutes tops. The most annoying part of set-up was getting rid of the box. Not bad, in my book.A few days into this chair i did notice some leg pain creeping back. It was one reason I got rid of my old chair (among many, many reasons). However, after doing some trying and searching - I discovered it was my notebook in my back pocket giving me the strain - the early signs of sciatica it seems, similar to when men keep their wallets in their back pocket all the time. Once removed, I was back in comfort town.The lumbar is a nice add - keeps my back supported, though it did take a lot of fiddling to find the right place for it. The good news is that you can do it - my last chair had static lumbar support that dug into my lower back and was very uncomfortable. The mesh nice and breathable. Looking forward to not suffering with my bonded leather chair in the summer.The chair is also very configurable. The fully adjustable arms, while vinyl and not leather, are plenty movable and pivotable for optimum comfort. Tilt limiter and seat angle adjustment are even better - I can be in "work mode" when I work from home to a more relaxed "game mode" with a couple swift adjustments. Considering I'm a lazy kid who loves watching shows and playing video games, I spend the vast majority of my time at my desk. Someone once gave the advice to always spend extra on things that separate you from the ground. Good tires, a nice bed, good chair, good boots. I tend to live by that and spend a little extra on products that last years and years. The upfront cost is great, but the long-term payoff makes up for that. This chair easily falls into that category.Despite some... lack of truths to the product description, the chair overall is still a good buy and a good value. There's a reason this thing has been so popular since '94 - it's a classic and effective design. The premium of a new one vs a used one was not worth it to me, and I look forward to many comfortable years of seating in my Aeron.

These are the chairs my office uses and they are great. So I decided to fork over the money and buy one for my home office instead of buying another $50 made out of fake leather and stuffed with chicken feathers. As soon as I got the chair installed and used it, things were amiss. The latches to secure the arm rests were very loose as well as the arm rest connection to the chair. From experience with these chairs, the arm rest connection to the chair are tight, unless its an older chair that's been used for a while. However, to be fair, I have not had issues with them. Although loose, they somehow stay in position except for clamping down the latch again every so often, but I have to do this at the office as well. Also, the height mechanism began to incrementally decrease while in use. So I am sitting here, working, while incrementally dropping to the lowest hieght setting. No chair from my office has ever done this, so I'd like to think that "me" is not the problem. It started out happening maybe, once a month, but as time has progress, its happening every time I use it. I am now planning the purchase of another chair brand. I don't know if its the seller, the chair or the chair company, but at THIS price point, these are NOT issues one would expect. Shameful. I don't know if five years of tolerating these issues, one of which is getting worse, is worth the cost.

I’m not gonna lie. I was a little worried at first because of some of the reviews I had read about these refurbished chairs being a nightmare. I read more than one so I was a little bit hesitant, but I’m glad that I went through with the purchase. My chair came in a big box with the back removed to make the box smaller and a bag with four allen head screws for attaching the back. Took literally five minutes to get it assembled. Every single thing works as it should. You really can’t tell that this was a used chair. Maybe I got lucky and just bought one that had hardly been used ? Whatever the reason may be, I’m very happy with my purchase and I can tell that Herman Miller makes quality office furniture.