Peace of mind access

I bought this in May of '23 and have been struggling to make it work ever since. Paid several hundred to have it installed professionally. It would not reliably stay connected to wifi - it uses the 2.4GHz band exclusively which a mesh repeater won't help you with, and that technology will be going away anyway - and even worse, the latch would jam at random times and strand my dog outside in the deadly heat. He became extremely leery of it and would only go through it on his own if we left it completely unlocked and were actually at home in the house. Well, so much for being housebroken; if we left the house he'd eliminate inside to keep from being trapped by the thing. We tore out all of our carpeting and replaced it with solid surfaces. So that completely negates the point of having a dog door, and having to leave it unlocked was just a huge security liability. I spent hours and hours rebooting the thing, wrestling with the app to keep it connected, deleting and reinitializing every time it would disconnect itself. They sent me a replacement door which I spent another few hundred installing, with the same issues. I finally asked them for my purchase price back, courteously and after many, many hours of online troubleshooting with them, because it's got a year warranty which we're six months into and I cannot fight this battle anymore. I want my home to be safe and my floors not to be ruined; it's such a small ask. They refused to honor it, even after going up the supervisor chain, and I am out thousands of dollars because I thought they were a good company and would do the right thing. And the kicker is I'd gotten this to replace a High Tech brand door that worked flawlessly for twelve years, thinking this would be the smart upgrade. More fool I; won't buy from this company ever again.

I installed this into the sliding glass door insert. Unfortunately due to the metal, not always able to read my cats microchip. She wears a collar now with the tag. Also door is a little heavy, but my cat is larger. Works really well for keeping bad cats out. However, my cat is very smart and knows if she sits close enough to the door it will unlock, she has let her neighbor cat friend in a few times. He is not able to leave since the door is locked also from inside. Not a huge issue as he was not the cat we were trying to keep out. Was very well insulated for winter vs cat flap.

"v1.01 is not supported by the app anymore, please call customer support for a replacement".I don't have ability to get a replacement because it's technically used, and I'm wondering if there's even hardware advancements made since v1.01.. I called the company and they took foreverrrr to get ahold of, the first number they gave me was to a RECYCLING CENTER! and this was given to me directly by a representative on their website!! That's ridiculous, not even a typo because it's all over their website I realized later.But anyways I found a USA/Canada number eventually, and after waiting forever I got ahold of someone that ended up forwarding me to the technical department, who tried obfuscating the fact they just didn't wanna tell me, I know he could of found out if he didn't know, and the lady who forwarded me to technical told me they'd 100% answer that question, I got litterally no information about the hardware advancements whatsoever in any way, even when directly asking about the wifi module and RFID antenna/module.So the app locked me out, and the door won't work whatsoever without the app, and I'm wondering if they locked me out because they upgraded the hardware since v1.01, or if this is just a bigger political scandal in itself, the software locking me out of something I buy is something I strongly disagree with, and a new standard needs to be set for smart products in general, they should not be allowed to do this, it's 1 thing if the v1.01 hardware was shotty, but entirely different to lock users out of their own belongings JUST because they can.. And if the hardware was shotty in v1.01 that's their own fault, no good reason whatsoever to lock people out of the app, not needed and that's coming from a technical pro who codes for fun for about 16 years now.The wifi light on the product housing actually stopped lighting up at all when I was tinkering with the door, the Bluetooth and wifi both were refusing to work, and I remember reading reviews that mentioned the same thing, even though I was locked out of the app i experienced this as well, and maybe that's a reason they wanted to abandon v1.01 but also not mandatory to lock people out just because problems that seem to be inconsistent, customer support maybe got tired of dealing with people complaining about the older versions, I'm not sure, personally I'm gonna order the door for full price and do further testing, and compare the hardware on the inside to see if there's advancements on the physical side, or if this is a bigger scandal in itself.Also if you buy this door, don't forget to call them and register your warrenty!Will edit my review after I receive the new version of this product.

We had the old smart door that worked very well! Batteries died quick but worked awesome. We switched to this one so we could change the settings for our cat to use it when it’s not hunting season for her. She brings in all kinds of things if we don’t lock the dog door in the summer. It’s nice to customize and see when the dog comes in and out. I’ve gotten tired of it not connecting and working intermittently, so right now it’s just set to open. It’s also REALLY loud and wakes us up sometimes if they use it at night. Not sure that I made the right choice switching over both dog doors but they work well enough if you have the same issue as me needing to keep one animal out.