Cuisinart 12-Cup Coffee Maker, Single-Serve Brewer Glass Carafe, Automatic Hot & Iced Coffee Machine, Brew Strength Control and Brew Pause, SS-16BKS, Black Stainless Steel

We have always purchased Cuisinart products and not disappointed. The single brewer is so nice because I can have a cup of tea instead of coffee. The brew speed, strength, temperature and cup capacity is worth the cost.

I purchased this coffeemaker to replace my old Cuisinart which I had for years with no problems. Unfortunately they do not make the model anymore and this is the new model. In the 10 months I have had it I have had to contact the company twice because of problems. In December the pod stopped working and after cleaning and doing a factory reset twice I finally got it to work. Just 2 days ago the carafe side stopped working. Completely died, no heat or water movement. Nothing. Again I had to contact customer support and am awaiting a response. I gave them all the information they needed and did everything they suggested in December. I would just like to return it and get my money back. Very disappointed in this Cuisinart SS-16 model. UPDATE : 3/26 Customer service emailed back After answering questions and trying their suggestions they emailed me and said they would replace the unit. I had to send a picture of the unit with the cord cut and they replied that I should receive the new coffeemaker in 7-10 business days. Customer service was very responsive. I’m hoping this next coffeemaker will last as long as my original one did.

I’ve had this coffeemaker since April 2024 and never had issues with it until a few weeks ago when the drip from the carafe got extremely slow and half the water would remain without brewing. The problem is I never changed the filter, I never descaled it either. I cleaned it entirely today, used the descaling once and then 4 cups of vinegar. After several cycles, it’s back to normal. I recommend you descale it every 3-4 months and replace the filter every 2-3 months. I believe I bought me a darn good machine. Oh, and the pod side (single serve) works great as well!

Absolutely love this coffee machine. I usually make just a pod for myself and a pot when family is around. Does both! Also keeps the coffee hot, has a timer I can set at night and can make a pour over for iced coffee. Came with a pod holder so I can go plastic free!

The carafe part works the Kcup part does not. It's Saturday and it will be returned. Edit I ended up calling Cuisinart tech support on a Saturday morning, and lo and behold they answered. Well when I describe the problem the customer service rep knew exactly what the issue was. Evidently in the pod section there is a little button that you have to cycle about three or four times. You do that after you open and close the lid about six times. So order events is open and close the lid to the K-Cup area about six times. If that doesn't fix it there's the little button underneath the lid of the K-Cup area that you press in about 3 to 4 times. I will no longer be returning this it seems like it is functioning appropriately. The CSR Tech did say that if the pods weren't used for a while that you may have to do that it builds up pressure in the line. Hope that this helps other people not get as frustrated as me.

We enjoy the craft side of this coffee machine. We have had major issues with the pod side. Each time we use it, since the first time, it overflows and grounds get all in the cup of coffee and also all in and around the machine. It is a pain to clean the grounds out of the machine because no parts come out to clean, you just have to wipe inside and around until all the grounds are gone, this is very time consuming. Also when I contacted Cuisinart customer service I do not think their return policy is fair. They want me to cut the cord to the machine, take a picture of this, send back the machine and then wait 2 weeks for the replacement, therefore we would be without a coffee pot for two weeks because they sell a faulty product? If I have to go out and get a new coffee pot I’m going to buy a new one and not waste 200$ on one that doesn’t work well. I asked if they could charge me for the new one, ship it and then refund me when they get my broken one back, so we can use the craft side in the mean time, so we don’t have to be without one. They told me no, and I will have to go without and wait for the replacement. Seems strange, I asked why they operate this way and they responded, “we have alot of fraud and don’t trust customers to return the products”. Well welcome to the world, everyone deals with fraud, unfortunately part of owning a company is making the customer happy and standing behind your product. Very disappointed in this company and the product quality. Do not buy this machine!

Muy buena, la marca lo es todo. Solo que deben saber que es solo para K-pop (el tamaño es más grande) y no para las de Nescafé y otras..

Excellente cafetière,,contrairement aux autres évaluations elle ne coule pas et fait des cafés savoureux

Purchased in May 2025 and began using in June. It is now mid-September 2025 and this machine is non-functional. From the get-go, the pod side made odd noises. Within a month, about one out of every five pod brews wouldn’t brew more than an inch of coffee. Cleaned completely as the videos suggest and descaled. Still not reliable. Then the carafe side started to overflow and leak when it was brewing. Took it all apart and cleaned it again. Now the pod side only displays and E07 error message, regardless of what I have done to try to fix it (as per video troubleshooting). A coffee maker should not need this amount of maintenance within the first three months. Either this was a refurbished model that was advertised as new, or it is a completely non-functional model that Cuisinart should not be selling — especially at a $250+ price tag. Extremely disappointed. I would not recommend anyone purchase this machine!

Absolutely love this coffee maker. Ideal for making a pot of coffee or if you just want one cup.

This is the 3rd one we have bougth. Love it.

I love everything about it. the looks, how it brews, everything. i read the reviews of this product and since it a fairly new product / the k pod system, i saw reviews about it not working. i gave it a shot and now i love it. it works just fine even after using both systems multiple times. no failures (yet). i like how it has a lower-able tray for smaller cups. it brews hot as heck tho. be careful! one thing i do wish this coffee maker had was a bold function for k pod side. i also like how it has 2 separate tanks for each side of the machine. i had to take a star off tho because the part that holds the filter doesn’t hold it firm enough. it lets water seep underneath. that’s the only flaw i have so far. no leaks or anything so i am happy with the it!