Westinghouse 13500 Peak Watt Dual Fuel Home Backup Portable Generator, Remote Electric Start, Transfer Switch Ready, Gas and Propane Powered

Purchased this generator to use as a whole house backup after having dealt with several recent outages thanks to the oh-so-reliable Texas grid. Got a great price from Amazon and ordered over labor day weekend but was not expecting to see it for at least a month or two due to it being back ordered. Surprisingly I received a shipping notification from Amazon after only about two weeks. While this was great, the delivery company took almost two weeks to deliver and required three resets of the delivery appointment time which was a bit frustrating. Upon delivery the box had some tears and bruises so i wanted to check it out before accepting. The delivery guys were very patient while I opened the box and unpacked enough to determine that the generator was in pristine condition and had suffered no damage during shipment. Documentation is good and assembly to make run was very easy. Since hurricane season is winding down and the unit will hopefully go immediately into storage I used propane to test and do the break-in. The battery was pretty much fully charged and the unit started up on the first try. I am using a 50 amp inlet box and a interlock device on my breaker panel. The unit so far has run the majority of my house without showing any sign of strain or stress. Pending installation of a soft start device i have not tried to run a 3 ton central A/C unit, but with what I have seen so far I believe this generator should be able to handle it without a problem.The generator comes with pretty much every accessory needed. Although it weighs 230 lbs. the wheel kit and handle make it easy to move around. It comes with a propane hose with regulator in addition to a natural gas hose. Everything needed (except fuel obviously) to get this unit running was included in the box! So far I am very pleased with everything about this generator. It looks great, runs great, and comes equipped with every option I think I will ever need.Post testing update: During break-in and further testing I noticed that based on the on-board meter the no-load frequency was running about 63.5 Hz and with about 50% load only dropped to 62.8 Hz. This seems a bit high to me. I have battery back-ups on all of my computer equipment and all of them alarmed and kicked over to battery power whenever the frequency got above 62.9 Hz (The back-ups are all spec'd. at 60 +/- 3 Hz). I contacted Westinghouse support and asked if there was a way to reduce the generator rpm which would reduce the frequency. They advised that there was not a way to reduce the rpm's and furthermore that this unit was not designed to power "sensitive" electronics and that I should upgrade to a unit with lower total harmonic distortion or an inverter generator (both more expensive). I am very disappointed in this resolution. As this unit is advertised to be used as a home emergency back-up generator I think hey should be more upfront about its limitation to power electronics (almost every appliance in a modern household has electronic controls now). Also I cannot believe that they would produce a motor that does not have some way of adjusting rpm which would directly control the output frequency and voltage. While I do still believe that this is a powerful and quality generator, I am not comfortable that I am getting correct information from Customer Service and if I am, I am not sure this is a generator that should be used to power a home without risking damage to appliances.

A little heavier than expected but well made and easy to operate. Started up right away after adding oil and going through all the new out of box steps. Plenty of power to run everything on my 32 ft 5th wheel with two A/Cs. The remote start feature is awesome! We would fire it up while going down the road 20-30 minutes before the next destination or a lunch break so that the inside would be nice and cool. The only think I would add is a built in 2" receiver hitch would be nice so I don't have to put in on top of a rack adding more unnecessary weight. The frame alone could support the attachment to the back of the RV.

Fantastic generator and super deal. I researched multiple generators and this is the best machine for the money. Big enough to run the whole show but relatively small in physical size. Smooth running, fairly quiet, and a huge fuel tank for long run times. Also received free upgrade to tri-fuel! Putting on feet and wheels was very easy and otherwise totally assembled and ready for oil (comes with it) and fuel. I've never been happier about an item that I hope to NEVER use!

This product is exactly what I was looking for, I even caught it on sale. Love the tri-fuel options, and that it powers my whole house.Why did you pick this product vs others?:Reliability.Ease of setup:extremely simple.Generator quality:so far so good.Ease of movement:she is heavy but the handle makes it easier. Noise level:Quieter than I expected.

Received the generator 2 days early. Took about a half hour to assemble. It is heavy, but it was easy to move and get the wheels and legs on. Be careful when pouring the supplied oil into the generator. They give you 1 and 1/4 quarts of oil, but the machine had a little oil in it, so it took just over 1 quart. Being in South Florida, I ordered the Dual Fuel model, but I got a free upgrade to a Tri Fuel model. South Florida doesn't have NG, but if I move up north (which I doubt), it's nice to have options. Along with the generator I purchased a 40 gallon Propane tank. It gets a little heavy when full, but the ease of having it in one tank is worth it. Generator started on first try and I ran it for about a 1/2 hour for testing. Constant idle, no blubbering or stalling. Build quality is great and shipping box had no damage.

Generator arrived very quickly and was unloaded without needing any help from me. Arrived un-damaged and in perfect condition. Generator was exactly as described and solidly built. Instructions were included and easy to follow. Especially like the electric start feature. No having to pull-start. Worked great. I purchased the extended warrantee. I don't normally do that. I also purchased the accessory cable and disconnect offered. Really impressed with the quality.

I have not operated this item yet. Received it yesterday and it took less than an hour to set it up, most of which was spent reading the manual. It is a substantial piece of equipment obviously well built and solid. Set up was quite easy, though I did need assistance so one person could hold one end up, using the handle which made it very easy to do. I should have held while my wife inserted three stacked 30"x2x6s beneath the center of the frame, but I had a neighbor come over to assist. From there, it's a matter of attaching the legs (two bolts and nuts on each) then tilting the rear end up and attaching the wheels (one on each side with one bolt, a washer, and a cotter pin each). Once that's done, the unit is quite easy to move around and I - 82 years old with some disability can do it safely alone on flat ground. I looked a other units and reviews and settled on this one for its name and the quality of the Amazon reviews.