---
product_id: 41506041
title: "The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service"
price: "Bs.330"
currency: BOB
in_stock: true
reviews_count: 13
url: https://www.desertcart.bo/products/41506041-the-service-culture-handbook-a-step-by-step-guide-to
store_origin: BO
region: Bolivia
---

# The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

**Price:** Bs.330
**Availability:** ✅ In Stock

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- **What is this?** The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
- **How much does it cost?** Bs.330 with free shipping
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## Description

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service [Toister, Jeff] on desertcart.com. *FREE* shipping on qualifying offers. The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

Review: Exceptional Service starts with Culture… - Easy, no, something a company can do: YES! The Service Culture Handbook is a book that acts as a guide to defining “exceptional customer service” and the work required to make it happen. The book is loaded with examples of both the enablers and potential pitfalls that may be encountered along the way. It also includes tangible activities and tools to help each company shape the service culture that is right for their organization and customers. The fact that the handbook clearly states “Culture is not a side project. It’s a way of doing business that should be integrated into everything you do…” makes it clear that it is a journey that requires effort both to create it and then sustain it!
Review: A Ph.D. in Service Culture - There's no easy to say this, but... if your company and/or team culture sucks, no amount of training, coaching, or plucked-from-thin-air engagement strategies are going to do it. Oh, and if you think you can just replicate the successes of other companies, keep on dreamin'. It's overwhelming, I know. But here's the deal - it doesn't have to be and this book will show you why. Why is culture important and why do so many initiatives fail? What is culture? What does it look like within the context of your team or company? How do you align your company's goals around culture? How do hire and train the right people? The answer to these questions, and so much more, are found in this book. Oh, and one last thing. This is not some dreary academic text with prose baked in Ambien. Jeff writes with a very conversational tone which makes this book an easy read.

## Technical Specifications

| Specification | Value |
|---------------|-------|
| Best Sellers Rank | #58,550 in Books ( See Top 100 in Books ) #7 in Service Industry (Books) #23 in Customer Relations (Books) #90 in Workplace Culture (Books) |
| Customer Reviews | 4.6 4.6 out of 5 stars (483) |
| Dimensions  | 6 x 0.43 x 9 inches |
| ISBN-10  | 0692842004 |
| ISBN-13  | 978-0692842003 |
| Item Weight  | 9.3 ounces |
| Language  | English |
| Print length  | 188 pages |
| Publication date  | March 23, 2017 |
| Publisher  | Toister Performance Solutions |

## Images

![The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service - Image 1](https://m.media-amazon.com/images/I/61MbrM59YNL.jpg)

## Customer Reviews

### ⭐⭐⭐⭐⭐ Exceptional Service starts with Culture…
*by R***P on April 27, 2017*

Easy, no, something a company can do: YES! The Service Culture Handbook is a book that acts as a guide to defining “exceptional customer service” and the work required to make it happen. The book is loaded with examples of both the enablers and potential pitfalls that may be encountered along the way. It also includes tangible activities and tools to help each company shape the service culture that is right for their organization and customers. The fact that the handbook clearly states “Culture is not a side project. It’s a way of doing business that should be integrated into everything you do…” makes it clear that it is a journey that requires effort both to create it and then sustain it!

### ⭐⭐⭐⭐⭐ A Ph.D. in Service Culture
*by G***. on April 26, 2017*

There's no easy to say this, but... if your company and/or team culture sucks, no amount of training, coaching, or plucked-from-thin-air engagement strategies are going to do it. Oh, and if you think you can just replicate the successes of other companies, keep on dreamin'. It's overwhelming, I know. But here's the deal - it doesn't have to be and this book will show you why. Why is culture important and why do so many initiatives fail? What is culture? What does it look like within the context of your team or company? How do you align your company's goals around culture? How do hire and train the right people? The answer to these questions, and so much more, are found in this book. Oh, and one last thing. This is not some dreary academic text with prose baked in Ambien. Jeff writes with a very conversational tone which makes this book an easy read.

### ⭐⭐⭐⭐ Practical with great ideas
*by J***. on November 13, 2022*

I've read a lot of books like this and many are filled with anecdotes and platitudes that are worth pondering but provide little in the way of practical things that can improve your company. This book is different, with several well thought out procedures and examples of how to actually implement the creation of a vision statement and ways to develop workplace culture. The chapters are well thought out and follow a logical progression. Plenty here not only to ponder but to actually do. Well worth your time.

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*Product available on Desertcart Bolivia*
*Store origin: BO*
*Last updated: 2026-02-03*