Is the red more like a burgundy?

Dear customer, Sorry for the delayed. It's the pure red. More questions,feel relax to let us know. Thanks and regards

Is the white and gold a bright white?

Hi, dear customer, Thanks for your kind question. It' s plain white.Hope it can help you. More questions, please feel relax to let us know. Thanks and regards

Is shipping really as far as a month and a half out? We would need 10 by May 15th,

Hi,dear customer, Thanks for your question. For the order fulfilled by merchant, it's shipping from China. We usually ship the package through China Post,which usually take 9-15 days on road. It will take a little longer in remote areas. Hope it can help you. Any more questions,please feel relax to let us know. Thanks and regards

How do I get a refund for one that arrived broken?

Hi, dear customer, For the refund issue of the mask that arrived broken. Here are solutions for you: Solution.1 If only the stick falls off, the solution is simple: Since the stick is glued to the mask by hot melt adhesive, you can use a lighter to heat the hot melt adhesive and reattach it back to the mask when the hot melt adhesive melts. Press it for about 10 seconds, and then let it sit for a few minutes. Solution.2 If the bottom of the mask is damaged, please show a picture.Then we can transfer it to the warehouse arrange a new one or issued a full refund directly, no need return. It depends on you. Hope it can help you. More questions, please feel relax to let us know. Thanks and regards