Outcomes Over Output: Why customer behavior is the key metric for business success Paperback – Import, 8 April 2019

I have always been a great fan of building business strategy, product roadmaps focusing on customer jobs/outcomes but always had the challenge of bringing all internal teams & leadership on same page.“Outcomes over Output” by Josh Seiden delivers a clear playbook how to bring all teams together and unite towards customer behaviour outcomes as main focus or north star metric to deliver best business results.👏 to Josh Seiden.

Great book. Superb topic covered as we move towards customer centric market for all fields, it is very important to understand the fact what customer wants and thats what the outcome one should focus and move towards its delivery.Happy customer is directly proportional to the success in any field of business.Greatly explained. Yet as author says this topic is actually vast and can not cover everything in single book as a reason its best to bring it in practice and go through other books which are given as reference would surely help.Thanks.

Loved the book. Short and sweet and to the point. Provides a good explanation of Relation between Impact ,Outcomes and OutputsWould recommend for anyone delivering products and services

My work in trading systems for the last 20+ years has evolved using methodologies such as outcomes over output. Josh presents the information using real-world examples that connect with the reader.

Teach you what Outcome is and how to apply this mindset with your team and whole organization. Recommended for PMs and Agile leaders.

Als jemand, der sowohl in Unternehmen gearbeitet hat, wo mehr auf Output geachtet wird, als auch in Unternehmen, die auf Outcome geachtet haben, kann ich das Buch nur empfehlen.Es wird sehr gut erläutert warum Steuerung durch Output nicht rund läuft. Ich selber sehe so eine Denkweise noch viel zu häufig in Unternehmen.

This book is a great introduction to the Outcomes concept in comparison to the well-known Outputs way of working that we are used to apply in our jobs, teams and companies. It gives some great examples to make a switch in your mind and the way you focus the value delivery in your products, services and organizations. A must have book!

Leitura rápida e fácil. O autor relata exemplos que demonstram claramente a aplicação e a importância de se pensar em resultados e não em funcionalidades (muitas vezes disfarçadas de propostas de soluções). A ênfase sobre a definição de resultado (outcome) é claríssima e destacada inúmeras vezes ao longo dos capítulos. Não há nenhuma margem para enganos. Uma leitura essencial, fundamental para todos os papéis envolvidos no desenvolvimento de produtos, do executivo ao operacional. Recomendo fortemente.