🔒 Secure Your Peace of Mind with Style!
The BOSMA EX Pro Wired 2K Security Camera is a cutting-edge outdoor surveillance solution featuring 2K resolution, automatic person tracking, color night vision, and a robust anti-theft alert system. With free cloud storage and compatibility with Alexa, it ensures your home is monitored day and night.
A**R
Best pan/tilt cameras for the money
These cameras are an exceptionally good value and the best I have seen so far in terms of outdoor pan/tilt cameras. The amount of features with these cameras exceed all other competitors in this price range. The design looks sleek and modern, the auto-tracking feature for movement set this camera above the competition. The resolution is quite good, night vision is all right but could be better illuminated for distance. The camera has onboard battery that will continue filming a short while after power is cut, where it will also sound off a siren. The subscription plan is very reasonable and provides many features such as cloud storage, facial recognition, monitoring through the app, etc. The app is easy to use and responsive. All in all this is a well polished premium security camera packed full of features for a fair price.
J**O
Good quality for its price
Picture quality is pretty good and is very responsive to controls.
J**Y
Excellent camera, until it stops working and you deal with a support/customer service nightmare
Camera seems to be well built and well thought out. Installation and setup is easy and offers many different options depending upon what your needs my be. Video quality is fantastic, although motion tracking is a bit slow but not really a deal breaker. HOWEVER.I had one that the wifi chip apparently died in after being in service for approximately 6 weeks. Fast blue indicator light showed it has lost wifi connection... Would not connect, and was unviewable via the app as it showed it was not connected. Performed several full hardware resets, got the audible "system reset" message, waited for the audible "Ready to connect" or whatever message and each time it would start the setup process then hang up/time out when trying to scan the QR code to connect it to wifi. Had a second camera on hand that was intended to be installed elsewhere, so opened it, placed it in the same location, performed setup without a hitch and is currently work as it should be. So...Emailed Bosma support, with the explanation of what I had already done multiple times, etc and even installed a new camera in its place and now confirmed there wasn't an issue with the WIFI signal etc and inquired about getting a replacement for this defective camera.First response I received was instructions on how to hardware reset and the request to perform this action and provide feedback, explanation that some error messages (-90 error) are normal until the connection stabilizes and after that should be fine, etc. Asked how long it would connect before dropping, etc.So they obviously ignored my initial contact email. I responded that I had already done all of the above multiple times, waited for all the prompts, etc - and that there was no connection at all, that it just would not complete the scan of the QR code and actually connect.The second response I received from support asked for "a video of the setup process and see if we can get any information from the indicator light status and the audio prompt?" and once again, explained that the "-90 error" is normal until the connection stabilizes.So, once again they ignored the fact that I had now stated multiple times IT WOULD NOT CONNECT AT ALL- and not only that, they want me to record a video of me actually doing the entire process, all over again because I guess even though I had set up a second camera that was working perfectly, obviously it must be user error or failure on my behalf to explain "rapid blue light indicates loss of wifi connection and camera fails to connect after following all verbal setup prompts stating it is ready to connect" well enough, so they need to see a video.Then, after I guess I didn't do the video fast enough- by the next business day- they closed the support ticket.What is really going on is they seek to frustrate you to the point that you just stop bothering them, because asking for a video that would show them the setup failure is a completely unnecessary task when it is not a complex setup- AT ALL. But since you would have to record it 1) Using a second phone because you would be using the one with the app on it to try the setup, 2) remember the resulting video will be too large to email, so you have to upload to a file share/storage site like MEGA, Dropbox, GDrive, etc and share a link, 3) Pray they don't come back with some other ridiculous, unnecessary request which by now you are 99% sure they will.I have never had such an annoying, useless waste of time trying to get an item that failed within 60 days replaced under warranty- much less one that cost $100+ as this experience has been. I had been looking to pick up a couple more of their interior cameras as well as enthusiastically recommending these EX Pro cameras for their great quality... but no more, not after this nightmare.Purchase at your own peril. IF you have an issue like I did, you might as well toss it in the trash as apparently they choose to make a warranty replacement chew up so much of your time, it isn't worth the hassle it takes to get one.
G**E
Technical Support is lacking
Purchased this camera for the rear of my house after having the same model installed in front for over two years. Have never had any issues with it this entire time. It was easy to set-up, install, and set up the features I wanted.So I purchased a second EX Pro for the rear of my house. Installation was as before, had no problems setting it up. However after it was in service for a day experienced problems with the panning function. The camera would pan to the extreme left on its own even though the "auto-tracking" function was turned "OFF". Had a couple of exchanges with Tech Support to resolve this issue. Did as they instructed to no avail. They then sent me another camera. After installation of this one it behaved exactly as the first one. Again tried several reset functions as they advised, again to no avail. Finally was able to speak with a Tech support agent over the phone. They could offer no solution other than saying that other users have had similar problems. They kind of blew me off when I suggested maybe a firmware/software upgrade might help, and even suggested I purchase the model that doesn't pan to solve my problem. Needless the camera was returned. Too bad the support doesn't compare to the quality of the product.
Trustpilot
2 months ago
1 month ago