FoxAlien Masuter Pro 3-Axis CNC Router Machine, Beginner Hobby Engraving Machine All-Metal Structure for Wood Acrylic MDF Nylon Routing Milling Carving

Received my maching in January, 2025. I wanted an entry level machine to see if I would like this hobby. I'll tell you, this is a great beginner machine. Easy to set up; less than two hours. I watched videos for other machines and they can take up to two days. I will have to say, the machine is very underpowered for heavier work, but with learing CNC operation and software, this was a great choice. Sure, you have to cut slower and the depth of cut per pass is a lot less, but it does the job. Tip: do not rely on feeds and speeds charts you download from the internet with this machine; these are meant for much more powerful machines. Reduce the feeds and depth of cut by about 50-60% and you'll be fine. For laser work, you shouldn't have to worry about these. Now that I've got experienced with the Masuter Pro, I replaced the spindle with a Makita RT0701C router, the 4080 bed kit, and, the best upgrade, the NEMA 23 motor upgrade. The bigger NEMA motors are outstanding. You can then use your feeds and speeds charts you downloaded from the internet with no problem. I dare to say, now this machine competes with the big boys, and with the upgrades, still at a fraction of the cost! I recently added their Smart Relay to start the router automatically when the program starts, and rewired it so I can start my dust collector independent of the router. I posted that on the Fox Alien Facebook page. That's what's nice about this machine. You don't have to spend alot of money upfront. It is very easy to upgrade. As for customer support, FANTASTIC! It's mostly by email, but they get back with you within 24 hours. Most of my issues were user error, but there was one or two items that they had to replace, possibly damaged during shipping. No problem. Not only that, but they will continue to follow up with you until everything is to your satisfaction. Very important and impressive! I've seen some negative comments because this machine is so affordable saying it's cheap and they have problems. Makes me laugh. These people need to get faimiliar and learn how to use the machine before complaining. After seven months, I'm extremely satisfied.

It’s a very good CNC but needs to update their USB for more modern laptops

Assembly was easy straight forward with instructions that were easy to follow and understand, Worked great for the first few weeks, then suddenly the spindle would not turn on, contacted support, explained the problem and they said I should take a meter reading of the voltage (think it was the voltage, I’m not an electrition) so $25 later I tested the voltage, took a photo of every setting. They got back to me and said I needed a new mother board and they had ordered one to be delivered from China ( think it took about ten days. So when I attempted to replace it the problem became obvious, the spindle connection to the mother board had blown, resulting in the connection melting itself to the mother board making it impossible to remove the now redundant mother board, when I informed Foxalien about this, they said I need a replacement spindle cable, I told them I’d had enough and wanted either a replacement machine or my money back (I repeated this several times during our correspondence, each time they completely ignored my request as if I’d never said it) and there reply was, we’ve ordered you a new spindle cable, from China. Honestly I was quite happy with the machine at the onset, but the hoops you have to jump through and the terrible customer service not to mention the weeks you have to wait for any part that fails is unacceptable.

So far so good! Assembly was fairly easy following the pictures. Only reason for the 4 star is the issue with the included thumb driver. I was unable to install the program but after some searching I was able to locate it online. I did replace the spindle with a cheap router from Harbor Freight so I could engrave hardwood. Short of some learning curves it’s been a fun toy and would recommend to others.

What are fabulous piece of kit, arrived on time and in the most fabulously packed boy in layer and layer of foam. Has kept me amused for hours. Had a small issue with a limit switch and contacted fox alien customer services who where so helpful, they diagnosed the problem which I replaced the switch from the spare from my delivery, they then sent me a replacement which arrived in a couple of days. Now works perfectly real customer service.

I'm very happy with my purchase. The packaging is perfect keeping the machine parts protected and in order. You can tell its a quality product just from the packaging. Easy to assembly with very simplified posture manual. If you have assembled an IKEA product before this is alot easier and simpler. The machine itself feels high quality and very sturdy. Trye out and works perfectly, i love that it is upgradable and gives the feeling of a professional mashine. I was happily surprised to see that the packa included some spare parts as well. Highly recommended 👌

Una maravilla, funciona perfectamente y es muy fácil de usar

Ist schon ein tolles Spielzeug. Kann eine Menge schöner Sachen mit herstellen

nulla da dire, è la migliore. per avere il massimo dei risultati per lavori con frese grandi consiglio di cambiare immediatamente il trapanino che però è ottimo per piccoli lavori. Con un bel matita da 65mm si può fare qualunque cosa. ora farò delle modifiche per renderla più grande. per i miei lavori di insegne neon necessito di un piano più grande.