Shark Matrix Plus Robot Vacuum & Mop Combo, 60-Day Self-Emptying, AV2610WA

Pros: Cleans well Simple to clean/replace parts Good for single floor homes Cons: Loud/bumps into walls App not fantastic but servicable No grid cleaning Floor needs to be clear (no items laying around) After nearly two years my device finally stopped working. I absolutely loved this machine and was devastated when it stopped working. I used this machine daily, often twice a day, for nearly two years. In that time, I used my standup vacuum maybe a handful of times for big messes that need to be cleaned up immediately. Other than that, I used the robot vacuum. I lived in single story 2 and 3 bedroom apartments with a mix of carpet/tile while the vacuum was in use. Mostly live alone with one cat. I learned quickly that prior to having this robot vacuum, I was not cleaning my floor often enough. Every single time I would run the Shark it would pick up huge clumps of cat hair, dirt, and debris. I often received compliments on how clean my place was. For the first year or so, I had the Shark set to start cleaning while I was at work. After it got stuck a few times and ran out of battery I decided to just run it manually. Manual use is super simple - literally just press the button on the device and it takes off. It would run for about two hours or so and return to the charging base. It is not methodical in the way it cleans - it just bounces from wall to wall like that old screensaver (it’s kind of addictive to watch) - but it does the job. You do need to make sure to pick up any big things on the floor before you run it. It will get caught in curtains, shoe strings, phone charging cables, dirty clothes, etc. and it’s kind of loud. Definitely not anywhere near a standup vacuum, but it does make a whirring noise and bumps a little too loudly against the walls. Living in an apartment, I didn’t run it at night because the thumps might’ve bothered my downstairs neighbors. I didn’t like to have it running while I had company over or when I was trying to nap, but other than that it was fine. Cleaning (the vacuum) is self explanatory I think, comparable to other robot vacuums from what I can tell. I needed to open it up and clean the brush maybe quarterly if necessary. The brushes start to bend after getting used, but I just switched which side they were on to get them to bend the other way - not an issue at all. I actually replaced the brushes and filter only once after about a year. I accidentally threw away the filter and didn’t even realize it was gone for months, the vacuum still worked great. This was easily the cleaning device I used the most and I will be prioritizing getting a replacement asap.

This is a robot vacuum cleaner. It is not and will not be as good as my canister vacuum. However, I used that vacuum about as frequently as I had guests over and in 2020 that dropped to 0, as the time I spent on my carpet doing yoga increased drastically. As a result I decided to take the plunge and I LOVE my bot vac. FACTS ABOUT MY USE - I have three short-hair cats - I have a 3 bedroom, 2 bathroom house with some spare rooms - My house is "2 stories" with some other weird levels - I have primarily carpet, but some tile, some laminate, and some sheet vinyl QUIRKS/TIPS - The errors don't always make sense. The "something stuck underneath me" error is the most common red herring. Look at the tutorials for cleaning the front wheel (you have to pry it out of the little case), and the main brush (it doesn't get super tangled with hair on the middle, but pet hair does get stuck at each end. - The mapping feature really does just take a bunch of patience and not paying attention. Let it run several times and the map will eventually sort itself out. My bot vac still does some weird patterns on the floor... so I just imagine it's training for the bot-vac olympics floor routine and those unusual paths are worth bonus points. - For me, a dense dusty buildup (gross, right?) started to accrue on the short bristles of the main roller so that then they didn't move like independent bristles. And then I noticed it wasn't as good at picking up pet hair. I combed that off of the bristles and it's unsurprisingly much better at picking up pet hair. - It's pretty dang good at regular cleanup if you take care of it (I do a quick clear-out of the brushes and dust bin after each run, it's pretty darn easy), but it's not stellar at corners and edges especially if you vacuum as infrequently as I do/did. So I got my canister vacuum out and cleaned the edges and corners. No biggie! MY COUPLE OF GRIPES - My map randomly deleted itself one day? I was annoyed because I'd set up some very clever no-go zones that I was pleased with. The bot vac did, however, remember the automatic schedule. Go figure? This was frustrating but again... the bot vac cleans my floors twice a week. It's worth a weird map glitch to me. - One of the latches that you pinch together to hold the dust bin in place is now kinda sticky and doesn't pop back into place. I wiggle it to get it to re-latch. Annoying but again... not the worst fate ever NIFTY FACTS/FAVORITE THINGS - You can have a map of the main floor you use this on (near the docking station) but you can ALSO then pick up the bot vac and take it to another floor or a room that you don't want cleaned on the regular and it'll clean that without forgetting the main map (see above for map-related oddities... unrelated to moving the bot vac). It just returns to where it starts and then sends you a sad message that it can't find the dock until you pick it up and take it back - This isn't a feature of the vacuum so much as it a bonus side-effect of the automated schedule. I keep the floors in the main area much tidier now then I used to because I know the vacuum runs twice a week and I don't want to have to quickly dash over and pick stuff up so the vacuum has free reign - THE BAGLESS COLLECTOR IS AWESOME. It is so nice not to have to deal with the consumable bags from my canister vacuum, and to not have to worry that it'll fill up if I don't empty it all the time! I've had this now since early December 2020, cleans are scheduled twice a week, and once each week I carry the vacuum to the upstairs or the back room to run, so plenty of cycles, plenty of square feet, and so far so good! I am SOOOOOOOOOO glad I finally got my bot vac and once I worked through some of the quirks, I am very happy with it!

We just received the robot yesterday, February 3, 2023, so this is a preliminary review. Setup was straightforward as was connection to wifi and the app on my phone. My biggest concerns are with the app, not the Robot itself. First, there are few directions within the app. Thus I had to search through the various menus and randomly press buttons in an effort to find something. Then on several occasions I found the item I wanted to find wouldn't show up at all until the robot completed it's first full cleaning. It's a learning curve I know, but they could have helped a lot more than they did. Then after the robot completed the first cleaning, magically, a map of the house appeared and once I got the image turned rightside up, it was simple to name the rooms. But herein lies a small issue. The app provides a list of room labels to choose from, but there appears to be no provision for customizing names. Hence, my wife's sewing room became the "Playroom." I knew there was a place to set the robot's suction power (Eco, Normal, Max) and after 20 minutes of re-searching, I found it. However the setting appears to apply to all the rooms to be cleaned. This is fine if you have all carpet or all smooth surfaces. Most of our floors are smooth but the master bedroom is a rather deep pile carpet. The app allows you to name each room and send the robot off to clean all, several, or just one. This is nice. But having that capability without the ability to set the suction level for each room separately seems rather brain-dead! That's my compaints so far. Lets move on to the more positive aspects of the robot. I mentioned, the fairly deep pile carpet in the bedroom. The robot handled it with aplomb. There was a noticeable change in speed and ease of operation but it pushed through without a whimper. I had it on normal power and would prefer "Max," but will try that later. The map it produced was remarkably good for a single cleaning run and I could easily determine which room was which, once I got it rightside up. " a single cleaning run" could be misleading. Two full charges were needed to complete the cleaning. The app does provide a decent report of the robots activity. It started cleaning at 9:56 am, then briefly docked 30 min. later (orientation ??) and resumed cleaning after emptying its dust bin. The battery ran low (about 30%) after 83 minutes of cleaning time. 3 hr. and 15 min. were required for the battery to recharge. It then cleaned (with an intermediate docking) for nearly 2 hours where it died in our bathroom with 5% charge showing in the app. We carried it back to the docking station where it exhausted the debris and began recharging. 6.5 hours were required from staart to finish. This isn't good, or bad, It;s just information for you. The app says 2276 sq ft were cleaned. This is about twice too much. About 1350 sq ft (gross outside dimensions) were available, but that includes closets, furniture, bathtubs, etc that block the robot. I did notice that it systematically recleaned numerous areas on the second charge, So I don't think their numbers are wrong, just duplicated. Its ability to navigate appears to be excellent. It does travel in long, precisely straight lines when it can. Though it seems to turn around at about 20 ', regardless. When it approaches a wall or furniture, it will slow and gently tap the barrier, or turn just before reaching the item. It typically turns corners around furniture efficiently, though there is sometimes a bit of wasted spinning around. Except for the time where it ran out of juice, it effortlessly relocated the dock to recharge and empty the onboard dust bin. We have a pet cat with 2" fur, very fine fur, that sheds constantly. There is no reason that cat isn't totally bald! The roller brush and side brushes seemed to handle it well. Both were relatively free of her fur. I know I will have to clean the axels and the roller every few weeks but it should be tolerable. If I think of it, I'll add to this review at a later date. So here is an update. It's now April 21, 2023 and I'm still very pleased with the machine. It seems to do a good job on our hard surfaced floors as it seldom misses visible debris. The degree of cleaning on our carpets is harder to know, but the dust bin always contains an abundance of cat hair. Speaking of cat hair, the roller NEVER clogs with cat hair. However, the axles on the roller do collect hair. I have to clean them every 2-3 weeks as the machine stops and says "my roller is clogged." That said, the roller axles are very easy to clean. No tools are needed since the roller cover just snaps in and out and the roller then lifts out nicely exposing the axles and housings. Though a small pick is needed to clean one end of the axle. The shark never gets caught in a corner or tight spot when there is a path out. Our Neato used to get caught frequently for no good reason. The shark has gotten caught a few times on cords, shoe laces etc, and twice has run up on the track of our patio door and gotten stuck but it is vastly better at returning to the base station than our Neato. I have the "Extended Clean" option turned on which tells the Shark to continue cleaning until it needs charging. Lately it has run out of power a few times and had to be manually returned to the base station . I will try it with extended clean "Off." This may cause it to take longer to clean the house but may increase reliability. The attached photo illustrates the depth of pile in our carpet as well as the manner in which it cleans. The shark is quite systematic when cleaning but it does sometimes cover some areas twice. We have some open grates on our floor and the Shark traverses them without issue. The Neato would stop on them and discontinue cleaning so we had to use the magnetic strips (supplied) to avoid this issue. The shark recognizes the magnetic strips, but they aren't needed for the grates. I empty the dust bin on the base station probably once every 3 weeks which works fine. That's all for now. Here's another update,. It is now January 10, 2024 and the Shark has 11 months under it's belt. It started doing weird things/errors after about 6 months so I replaced the battery which was needed with our Neato and it took care of our problem. It continues to perform well until it picks up a small rock or pea sized chunk of dog food, which happens frequently now that we were forced to change our little dog's food for medical reasons. The shark does pick up these items but they fail to exhaust into the dustbin and lodge either in the throat of the dustbin or get stuck in the spring loaded door on the Shark. When that happens an error occurs and the shark ceases operation. This issue is simple to fix. However the most annoying thing is after clearing the blockage, the Shark doesn't pickup where it left off. I have to select the rooms that were missed (very nice capability by the way) and tell it to start cleaning again. May 14, 2024 The shark, as near as I can tell continues to function normally. However, the dustbin's failure to empty and subsequent error messages that prevent the unit from continuing to clean has finally pushed me over the edge. It is rare that the entire set of rooms get vacuumed. Most days I have to restart the machine at least once during the cleaning cycle and then it "forgets" where to restart. The bottom line is it's too frustrating to use now and it's going in the trash.

Update 12/29/2025: if i could give a zero i would!!! ok, the warranty ran out November 2024, the unit has failed. It started to act up a month before the warranty ran out. I cleaned it, new filters, new rollers, did regular maintenance work, it still failed. I was told by a Shark rep after going through the steps to fix , and it can not be fixed. I was offered 30% off buying a new one from Shark! I paid 349 plus tax for a vacuum that only lasted a year with normal daily use in our home!!!! I have had Shark vacuums in the past, with no problems, so i stuck with Shark on the Robo Vac, and that was a big mistake to do so!!!! What a rip off!!!!! Now i am out a vacuum! Back to a broom and dust pan! It does not fail in a year nor cost almost$350!!!!! ------------------------------- OLD review: I did not get the highest model, but being a lover of shark vacuums I did purchased the self cleaning vac mop model to see if i would like a robot vac. All I can say is WOW!!! We have 2 dogs whose job is to shed, 4 cats, a cocatoo, hubby and kids. The first picture is random run, the second was from after returing to dock to empty and then back to point it had stopped at to finish. The 3rd is from a whole house programmed run. 4 rooms, 1 bath and hallway. The last one the pad from cleaning one room with the mop function. That blew my mind, it is not a frequently used room and had been washed a couple days before. Using a broom or cordless stick vac(not Shark, was a bad girl, i can say it will soon be replaced with a Shark version, no more straying from Shark)it looked like i could make a toupee daily!!! This robot vacuum 3 toupees in one cleaning! This was on normal mode, may try matrix next time and see what she finds!!! Love how she mapped the rooms, it was very accurate and let's you know the size of the rooms, and also the size of cleaning it does. It was very impressive!!! The mop feature worked great too. I have no complaints, no streaks, dried quickly and was not sticky. My goal is to get the shark robot vacuum wet/dry model that auto fills cleaning fluid too. I can not believe how much crud it finds and how clean the floors are. I do have some furniture it can not go under, but it does get under enough to help control dust bunnies, especially if able to go around the full piece of furniture. I will see if this helps lessen dusting since the floors are so much cleaner. It really is not that loud when it empties itself. Very quiet when working. I love that she can be programmed her to sweep the whole house and she does at 0300 daily. Off she went with no prompts. Could not be easier!!! She loves working nights! HA HA. I am not technically savy, so it took me a couple minutes to figure out the app. But, once I did, a piece of cake to set her up! Now to see if she does hold 60 days of this crews fur and dirt!!! I have confidence in Shark, that it will!!! If your home has two levels you would need 2, I have one room that has a step down into, I just place her in the room, push clean and off she goes. I am impressed that my floors do not look like they need to be swept again a few hours afterwards. I do not have carpet, but i do have a dog rug that absorbs all with shag pile under their food and water bowls, and she goes right over it! Its time to put the one down by the front door like that one, and I am pretty sure she will not have a problem with it. I am very happy that "Rosy" loves to keep my floors clean!

Since we bought this in late November, which I suggest getting since it was newely half off its retail price of 600 (gotta love black Friday), I have only had to get out the old vacuum once. I was worried that we would have to get it out more than that to get under our cabinets in the kitchen, but that is luckily not a problem. If I see something under there now I just push it to the middle of the floor if I know shark is going to clean that day. So here we go... Pros: -it literally cleans about 95% of your floors. Hair is not a problem, tangling on the roller is not a problem, larger debris is generally not a problem (I had some things here and there get missed the first go around, but I mostly see that it has problems on carpets, which we have mostly hardwood floors so not a big deal). -it mapped out our first floor, which is sizeable, in about 2 go cleanings. I was worried about this as a large amount of reviews stated that it took 30 or more cleanings to map their house out and it still didn't map it correctly. The one thing I noticed about these reviews is that they are mostly from from a year ago, so I'm assuming that there has been a software update since then to address this issue. It was super efficient at mapping. - I see this as a pro, but some might not, is that it teaches you to adjust your cleanliness behaviors. You need to keep the floors free of obstacles (as much as possible) in order for this robot to do its job, which means moving your shoes, picking up toys, moving chairs, etc. It was good for my wife and i to adapt better habits anyway and this was a good way to Kickstart that for our household. - if you have allergies, this thing picks up a ton of dust. Since we don't have a pet (yet) it mostly picks up some food, hair and dust on the floor. Man does it help. My allergies have been much better over the past 2 months. - some people gave the app negative reviews, but I found it helpful overall. It is simple, easy and quick to make adjustments on. -you really don't have to empty this but once a month. And, honestly, I could get away with maybe once every 2 months instead. Don't forget to do a monthly maintenance check and clean the filter, but this is a 5 minute routine once a month. Much easier than busting out the bulky vacuum all the time. CONS -speaking of the app, it needs a no go zone feature. The magnet strips, while great, don't effectively help in managing the bots path all the time. Make sure to tape it or use 3m sticky stuff to keep it on the floor otherwise your bot will try to suck it up and take it for a ride with it. The no go zone feature would be helpful for wire areas, furniture, or kid play areas. I hear it is supposed to come along sometime in the future, hopefully soon. -carpet cleaning is a little bit of an issue. We have a giant area rug in our living room and it sometimes has issues with picking up stuff. Luckily, the bot does 2 or 3 sweeps, which most times gets the debris or fuzzies on our carpet, but not all the time. This is indicated on YouTube reviews that I watched before I purchased this, so I knew what to expect. -it is slightly noisy and takes a while to clean. I advise to make the schedule while you are not home, because it can change your daily routine pattern. Generally, it takes about an hour and a half to clean our 600 square foot first floor. I keep it on normal mode, but there is a higher power suction mode that is louder. So get ready to turn the volume up on your TV. I did hear from a roomba user though that this bot is quieter, so I guess it's subjective. -this is more if a personal gripe, it might not be a big deal for you, but I was hoping to have a meet the Jetsons vibe when I connected it to my alexa. I wanted to say "alexa, clean the kitchen" and it do just that. Unfortunately, it doesn't do different room commands, it just does its normal full routine. You can do this through the shark app, which is simple and easy enough. So designate room names and tell it to clean just that room. Still, if you have a kitchen mess and you want to use verbal commands through alexa skills to do something while you are continuing chores or cooking, it would be a nice touch if it did it. Oh well, that's just me. Overall a great purchase. Currently, I got mine for roughly 315 and I am doing monthly payments with Amazon, which I love this feature of Amazon's payments. I pay it off in March in monthly installments of 64 bucks. It is worth the money compared to those roombas that cause double or triple the shark bot. I did a ton of research on different vacuums and this one is in the top 5 (as of right now). I highly recommend this to anyone with similar lay out as us (mostly hard wood floors with area rugs). I found the cons to be just nit picking at its performance, and overall it makes our life 80x easier. I give it a 4.5 out 5 for my personal home and I hope this review was helpful. 1 year update: Dog hair: Still going strong and still highly recommend for those with mostly hard wood floors or linoleum. In fact, I recommended it to my mom and dad and now they have one and love it. We did finally get to test it with some serious dog hair. We had an Australian Shepard (which has super thick and clingy fur) and another dog that visited for several days. Both are extremely active and were all over our floors and our one carpet area. They left a ton of fur and it did take 3 or 4 cleanings to get up about 80% of the hair. Whatever was left over was bunched up on the carpet and was easily removable thanks to shark. Just be prepared to wait a few days for the fur to be cleaned up in the carpet. If it's hardwood then it is cleaned up instantly. Hair and roller blade: I have not had any issues with the roller blades and hair tangling. I had to untangle some hair that rolled to the center twice. It is an easy fix. Take scissors and a quick snip and boom solved the problem. The big thing is that it doesn't hinder the cleaning ability of the vacuum. Parts: I haven't had to replace any of the parts yet on it. Just keep up with monthly maintenance and it will hold up. Clean the filters and the dust cup monthly and it will run smoothly. The battery life is still the same too. No issues with battery degradation. Errors and software stuff: so the errors are minor with this robot. It is the occasional bumper is stuck and that the dust cup needs to be emptied, which is nice if you forget to keep up with maintenance. The only issue I have with the software is that it used to be able to clean specific rooms when I originally got it, but now it doesn't allow me to do that at all. It's a bummer since sometimes I still stuff in the kitchen and I just want it to do that room, not an entire cleaning again. Also, and this is a small gripe, but I wish that I could have the robot automatically go to max suction mode every cleaning. Instead, I have to go to my shark app on my phone and change it from normal mode (which is its default cleaning mode) to max. Overall, I would still say this is a 4.5 out of 5. Minor issues, but still totally worth it.

Where to start? With the bad, let us get that right out of the way. The mapping is abysmal, truly, we have run Bruce (if you can name a Shark branded robot vacuum, what other name than Bruce would you choose) 25 times, he is nowhere near mapping our house, compared to my brothers robot from a competitor who rhymes with BOOMBA, which did it in three runs. This Shark does not even play the same sport....this prevents me from doing room specific vacuuming. And that is it. Unless you have a multi story house, where this feature is a must have, set Bruce and he will clean you house. Wonderfully. Next, the not so great, Bruce is so mentally challenged. For a smart device, he is pretty dumb, but you want to know something, Bruce is determined. He will get the job done. He may have to fumble and bumble his way about, but he will get it done, and, if you watch, he does get a little smarter each time, just a little, but it is noticeable. Bruce used to do the house in large, long swaths, now he breaks it into one half of the house, then the other, and just the today, a new feature, he went around the perimeter of the house, cleaning the base boards. Small steps. As for his vacuum, top notch, perhaps too good. Bit of advice, if you get your own Bruce, run the beast on low suction for at least the first 4 or 5 runs....another con, Bruce does not know when he has eaten too much, and like a greedy guppy, he dies...locks up and cries for help... remember, I told you Bruce is not bright, but he is a work horse. When this happens, you cannot tell Bruce to restart, he has to start over, and hopefully one of Bruce's engineers will fix this, since Bruce will never know how much he has consumed, he has not the ability. Perhaps a command to send him to his base to empty himself, or a shorter duration than the 30 or so minutes it defaults to. Oh, and the base, the self empty….I am sure robot vacuums before the base were fine, if tedious, since you had to clean them every time….but the base, oh the base is pure genius. Bruce’s base is perfect, we take up with a button, and open it with a button, and never have to touch the refuse. No bag to buy, just push a button, the bottom opens and all that stuff drops out. If you have not noticed, but this family loves Bruce, we are now looking at getting Bruce a skin, to spruce Bruce up a bit…We have had Bruce for a week now, barely, but already Bruce has made an impact. I absolute honesty I cannot recommend this product enough, it works, it has quirks, but it works, and very well. Bit of advice Turn on all your lights until your Bruce gets a good map of the area, he is a camera based robot and needs to “see" the ceiling, mostly, for landmarks. Run it on low the first few tries, while Bruce bounces around the first few runs, then move to medium and so on. Remember, Bruce has no sesnor in his bin, he uses a set algorithm that tells him to go back to his base and dump his load. It is terrible. But his vacuum is great, so he gets too full too fast. I can manage it a little for the quality of his cleanup. Because our house is neither toddler nor robot ready, we did not have all our rooms ready, and so we began mapping with the bedrooms and bathrooms doors closed. This turned out to be a blessing in disguise, the mapping is not great, but it does move forward, slowly. Bruce stared being more efficient in our great rooms’ right about the time we added the bedrooms and bathrooms. Our house, 3 bedroom, 2 bath, 2 great rooms and a heart kitchen, Bruce can do it on one charge now, I think because we basically added one room a day after his initial runs. I think you can tell, Bruce has been a wonderful addition to our home, truly, a robot vacuum was a luxury I didn’t think worked. It works and now I know what gift I will give every new home owner I know. There a lot of options out there, some a lot cheaper, and if those meet your needs, get them, some a lot more expensive, and aside from one specific feature Bruce does not have,( multi floor mapping) I cannot imagine they are better. UPDATED 2/19/20 Mapping works now, had to delete the map once , run it three times, and bang! house mapped. Room specific vacuuming unlocked! Suggestions to others having issues. Delete the map and ( and I think this part is important) run the vac with every light you can on. The robot "see" and makes its map on your ceiling, the more light, the better it see's. To reiterate, my little robot, Bruce, has literally changed my house...cannot recommend enough. Updated 2/5/21 A year later and no regrets. One of, if not, the best purchases I have made for my home. I will state again Bruce is an addition to the house and family, he is almost a pet....a very dumb, but very hard working pet....he is like a toddler...he seems to always want to be where you are... He cleans your floors and carpets...If you are on the fence about buying a robot vacuum...let me put you at ease...buy one, this is no longer a luxury to my home, they are a requirement, utterly worth every penny. As for a Shark...I love mine. Works great, does what it is supposed to do. The only house I wouldn't think this is perfect for is multi floor homes. Short of that... a must have. 4/28/23 Still the best purchase we have made for our home cleaning. No change there...but a small observation...recently replaced some furniture and changed the layout of our home. We had to move the dock from a north to south orientation to an east to west...and, I swear, it now navigates even better than before.

When it decides to work it does a great job...however, I have owned this vac (well I had to get a replacement on the first one because it stopped mopping hint: make sure to get the warranty!) for a few years now. I have a 2900sqft home with all spanish tile so this vac seemed like a chore saver to me. Here are the things that drive me crazy about this shark robot mop vac...I send this thing out to clean the 3 main rooms of my house everyday...living room, kitchen and primary bedroom some days it will go through them with no issues under a hour. BUT then there are the days moreso than not, where this thing will get itself stuck in a place it shouldn't be in, OR it can't figure out how to turn around and that it can't go through the wall or climb up the fan and plant stands. Mind you EVERYDAY it cleans these rooms so for it to brainfart from day to day seems to be linked to how often "they" update the app. After years of dealing with these issues, I have noticed it does act up every time I there is a tiny change in the app. And believe me NONE of the updates are life changingly helpful...Things that I wish it could do after and update? would be if it can't get to a spot to ignore it and move on, not sit and try until the battery runs out, second be able to map one room, if you move ANYTHING a hairs width in any direction this thing FREAKS out! So if you like to add stuff to rooms, or rearrange know that you WILL HAVE ISSUES...unless you want to clear the way and remap the ENTIRE house AGAIN just for removing or adding a piece of furniture (or whatever new item you add) in ONE room. To be able to tell it to run horizontal or vertical would be helpful...but this is not available. Also, I tend to just run mine with the mop seems pointless to me to run the vac alone but in the very rare occasion that I have switched to the vac only backside, I have ISSUES for days, when I put the mop backside back in....the thing can't remember what to do or where to go...it also causes some kind air lock or whatever in the mop backside when you put it back on and you spend a day or two trying to get the water to come out again....Let me say when it works it works great, but I find myself saying a few times a week for the $500 price tag for this I expect way less trouble. Also there is an option to "schedule" a clean but it only does the WHOLE mapped area you can't just pick certain rooms...plus as unreliable as this thing is from one day to the next, one room to the other, you will NEVER want to RUN IT UNATTENDED...I think for the issues this thing should sell for at least half of what it goes for...I wouldn't be nearly as upset at it's lack of performance if it wasn't so over priced!

This is my second Shark Matrix. I had 2 prior robo-vacs. One was okay, but had a bag and regularly needed to get the roller brush cleaned off. The other which I thought was going to be comparable, definitely was not. It kept losing the brush and just did not clean very well. Both were iHomes. The better of the two I used for quite some time, but due to accumulated hair under one of the wheels some of the plastic housing broke and the pins kept falling out of the door of the dust bin. Lots of fun fishing them out of the garbage. So that one is on its last legs. However, as I said I regularly had to clean the roller bar nearly every time I used it and that is a pain. I have long hair and 4 cats, so hair is a factor. I decided to research what Shark had to offer and it was considerable. I have a sharp corded stick vacuum which is my favorite to use on stairs and in my foyer. It has a roller bar that doesn’t get gunked up with hair. I’ve had that one for years, so this is what prompted me to go with Shark. Sure cleaning the vacuum occasionally is what you should be doing, just a vacuum should not use extensive cleaning every time it is used. I did a bit of research and decided on one that does not use a bag, has a self cleaning roller bar and can mop if we decide to do that. Mind you, this is light mopping as you are just pushing around a wet pad. SET UP: Getting this set up was easy. You push down the base plate. Put the Base unit on that and plug it in. Put the brush on the robo-vac. Remove the mop head from the vacuum bin and put that into the vacuum. I put the vacuum against the base unit to charge. Then you download the app and follow directions to connect the robo-vac. You need to wait for it to charge and then you can send it around to survey the area. USAGE: Once the survey was done, I set mine out to do a portion of the house. The next day I did the rest. You can opt to have it return to base every half hour, of cleaning if you want, but I find this takes up enough battery that it was having to clean in two separate time frames to accommodate that. Much depends on the size of your house. Mine isn’t that big. Also depends on how dirty your house is. As I mentioned this is my second system. The first one impressed me so much that I invested in this second one. My first one is at our house, the second at our lake house. The old first ihome is used in our basement floor which has a family room and laundry room and the cats always track litter there. The second iHome is being donated. Maybe someone who doesn’t have pets will find some use for it. What I like about this one is: Brush roller handles hair well. You can clean it occasionally and it will be fine. Does not seem to get stuck in corners, or in odd spots as much as prior ones. Seems to not have issues with cords as much as a prior one. Does not lose the rotating brush constantly (if ever) No bag to replace. Just a cup to empty. Filters can be washed Overall it just seems to do the job well. Sure with a robo vac, it does not get into corners behind stuff, or odd little nooks, but it gets the bulk of stuff. In the kitchen where we have an island, sometimes we pull out the chairs so we can clean around them differently. Same with the dining room table too. MOPPING We have used the mop option, but are sensitive to the need of letting the solution area dry out. So for this reason I may not use it much. Time will tell. It did a decent job. We marked some areas as no-go areas. (base of cat trees). You have to zoom in to designate small areas. One thing we wondered is whether it wets the pad right away or waits till it gets to the designated area. It wets the pad at the start and mops from the base unit to where you send it. I think it would be better to wait till it gets to the designated area. In our case, the unit is in the living room and we wanted to mop the kitchen, so it did a swath of the living room on its path to the kitchen. We consciously opted to get the 2nd one with the mopping option, despite rarely using it on the first one. This was due to our experience with the iHome system. The first one was “okay” and on the second one we opted for one without the mopping option, thinking we would get a comparable model just missing the mopping part. It was not a good assumption. The second unit without the mopping option was a vastly inferior model. So using that correlation from the iHome system to the Shark systems we opted for the exact same model that we liked. The only thing the iHome did in my opinion better than this system was in the software. It showed me progress as the robo vac was working. This one does not. You get a Mission report at the end.

I have received the Shark ION Robit Vacuum and I am totally shocked to see that it is equipped with a 110-120 V AC power adapter. But in UAE we only use 220 -240 V AC. Two things to raise a flag for: 1- Nothing anywhere in the product description says that it will come with a 110-120 V AC power adapter. 2- More than 20 years back, everyone in the world is making only switching power adapters that can handle both 110-120 and 220-240 VAC. So what shall I do now, perhaps throw it in the garbage....

Pésimo producto. Todo el tiempo se desconecta del wifi, no pasa más de un día sin que se desconecte el robot. Volver a conectarlo es difícil, muchos pasos y muy tedioso, he pasado varios días seguidos sin poder volverlo a conectar al wifi y a la aplicación SharkClean. No lo puedo poner a limpiar si no estoy en la casa (a pesar de estar conectado el robot a la red wifi). Si mi celular se desconecta de la misma red wifi que el robot, tengo que volver a aparear el robot y la app. Demasiados problemas de conexión, 1 de cada 5 días lo puedo utilizar, el resto no, es inútil. NO LO RECOMIENDO.

المنتج جيد ولكن الكهرباء 110 البرنامج لا يعمل في المملكة العربية السعودية

So far it is working good Only draw back is that I can't set a time limit on scheduled times. It runs for 2 hours no matter what. It's loud when it bumps into things. Otherwise very satisfied.

El equipo presentó una falla y tanto Amazon y shark respondieron con la garantía.