Question 1

My luggage didn't come with a lock tool. What should I do?

Accepted Answer

Dear Amber
This is Mia from COOLIFE customer support center, I’m very to glad to answer your question. 
Our luggage don’t have a key to open the lock, Since the key can open any type of combination lock, normally, suitcase isn’t equipped with a key to open the lock for safety reason. Here is the way to reset your combination.
How to RESET YOUR TSA LOCK 
Step1:
Dial the three wheels to 0-0-0, which is the default combination setting for the luggage.
Step2:
Press the reset button with a pen or a toothpick and you will hear a click sound.

Step3:
Enter the new combination of your choice. For example 8-8-8.

Step4:
Pushing the tab lock to lock the number you just enter, and you will hear a click sound again, then done.
There you have it! Instructions for resetting the TSA combination lock.
All coolife luggage has a two-year warranty, please rest assured to make a purchase.Any other question, please feel free to contact us, our support team will reply in 24 hours(except weekends), you can also contact us via your amazon account, once email received, you will have our full attention.
Have a nice day!
Cooolife Company

Question 2

Can these suitcases be nested within each other for easy storage?

Accepted Answer

Dear Kindle
This is Mia from COOLIFE customer support center, I’m very to glad to answer your question.
Yes ,they can be for great storage.
All Coolife luggage has a two-year warranty, please rest assured to make a purchase.Any other question, please feel free to contact us, our support team will reply in 24 hours(except weekends), you can also contact us via your Amazon account, once email received, you will have our full attention.
Have a nice day!
Coolife Luggage

Question 3

What type of material are they made from? ballistic nylon, curdura, polyester?

Accepted Answer

Dear Customer
This is Mia from COOLIFE customer support center, I’m very to glad to answer your question.
This set is made of 3color Jacquard oxford cloth, making the color even richer and looks more three-dimensional. Much better and durable than polyester material. Tough corner protector is built to last.
All Coolife luggage has a two-year warranty, please rest assured to make a purchase.Any other question, please feel free to contact us, our support team will reply in 24 hours(except weekends), you can also contact us via your Amazon account, once email received, you will have our full attention.

Have a nice day!
Coolife Luggage

Question 4

Do i need to use the tsa lock? or can i use it without locking?

Accepted Answer

​Dear Customer,

Thank you for your email. I’m very glad to answer your question.

We suggest you use the locking regarding to safety concern.

If you have any other questions, please feel free to contact us.

Have a nice day!

Best Regards, 
Coolife Luggage
Frank

Shell Type	Soft
Material Type	Nylon
Item Weight	12 Kilograms
Storage Volume	110 Liters
Item Dimensions L x W x H	18.1"L x 12.6"W x 30.5"H
Size	4 piece set
Pattern	Solid
Color	Black
Strap Type	Adjustable
Number of Handles	3
Number Of Pockets	2
Lock Type	码锁
Capacity	93 Liters
Handle Type	Telescopic Extendable Handle
Additional Features	Telescopic Handle, TSA Lock, Lightweight, Expandable
Wheel Type	Spinner
Number of wheels	4

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CoolifeLuggage 4 Piece Set Suitcase Expandable TSA lock spinner softshellGlobal Recycled StandardGlobal Recycled StandardGlobal Recycled Standard

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