Is this plug in or battery operated?

It is a plug in. It has good massage and heat but it is a little heavy.I live alone and am 76 yrs with arthritis so I may send it back

Are there heat coils in the neck of this item?

Although there is heat there not sure how they did it but you can not feel the coils anywhere in the heat pad. I love it, it is great!!

Does the heat in the neck portion heat all around and to base of neck and head?

If I lay against a pillow wearing it, like propped up on the bed, I can feel the heat effectively around my neck area and shoulders. This pad has heat settings from 1 to 6, and six feels really good if you're aching. It doesn't burn me. It also has a time setting of 30, 60, 90 and 120 minutes. I have only worn this pad in this position, as it's near my bed. I think the heat would be adequate if you happen to sit in a chair and wear it. It does bring comfort as I bought it for my arthritic shoulders. I do feel it well on the neck. Hope this helps.

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Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

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