Bosch BCM8450UC 24 Inch Wide Built-In Automatic Coffee Machine with Home Connect, Stainless Steel

Learn from our mistake. We purchased this machine in May of 2022. After using it for five months, the grinder began to make strange noises and the machine would sometimes stall when making the coffee. If it was able to make the drink, what came out was not coffee, but almost pure water. It took a few weeks for Bosch to send someone out in early December and when they did, the tech determined the grinder went out because the beans we were using were too oily (we were never told this and it is no where to be found on Bosch's site or in the product's information). He said he would be back out in TWO weeks once he got the part ordered. A couple of weeks turned to a couple of months. We had to call to get updates until they finally told us someone would be out in late February 2023. The day of the appointment, the tech calls and tells me they don't have the part so he can't come. Even though they confirmed they had the part when they scheduled the appointment, the night before when they called to confirm, and the morning of when the tech called to confirm, a few hours later, they magically didn't. Then a week later, they call to re-schedule, but this time tell me they can't come until April. I told them this was getting ridiculous and that I wanted to be certain they in fact had the part. The gentleman ended up having the parts shipped directly to our home to avoid confusion. He also said he would move the appointment up to March 17th. The tech came that day and replaced the grinder along with a few other parts. Approximately one week later, same issue. Grinder makes funny noise, and now only dirty water comes out. Clearly this is more than an oily bean issue and I've had enough. This machine costs a few thousand dollars and the quality and customer service through all this has been abysmal. The last tech that came out said he'd be in touch to help and responded only once when we reached out. Once we told him the issue, nothing. Nada. Seems to be a reoccurring theme. We reported them to the Better Business Bureau in hopes that we can get a replacement machine at this point that will *fingers crossed* work beyond six months. Avoid, avoid, avoid.

After a year of light use and regular maintenance, the machine is plugged up and not producing coffee. Bosch is completely unhelpful and we have not been able to find a technician who can work on it in our area. We’ve scoured online for all the tips and tricks we can find. So, I guess it’s just useless? Pretty pricey machine that doesn’t last.

Evidently the coffee system was not packed well enough. The machine is cracked.

Unit was used and cleaned thoroughly, however we found coffee inside the container Advertised as NEW, but it was used unit with coffee inside the grinder area