JOANLABLaboratory Infrared Sterilizer for Inoculating Loop Vaccination Ring Sterilizer Lab Use,110v (DS-900S)

Had an issue with the product and they replaced it

The vendor refunded me for the unit that stopped working. I have got a new unit and it works fine. The customer service on this was great. Very quick to respond and get my issue resolved. 10/10 times would buy again.

This worked great for a few weeks, then the plug started getting finicky and I had to prop the plug into the equipment to make it work, but then after that it stopped working all together. I ordered it through work so that's why the purchase isn't on this account but I felt the need to warn others of the low quality.

Instructions a little unclear with packaging. But once you figure it out, very useful. I use this for mycology research lab work and it replaced my seemingly more dangerous butane torch (lol).Essentially, the device takes roughly 8-10 minutes to heat up to the correct heat. I use “II” which is 825F setting and you know it is ready when glowing orange out of the device and there are heat vapors escaping the mouth of tbe device (youll be able to see em) and can technically sterilize glass vials against the vapors. Instructions say to only insert inoculation loops, but you can put whatever in it if it fits. For a metal scalpel or inoc loop, You must have a handle separating the hot bits from your hands… worst case use duct tape to make a little handle (as the heat can travel up the metal object quickly). Once inserted you only need count to 10 for full sterilization; 15 for ultimate sterility (anything hotter and you risk heat damage to self, the device etc. my IG: mycho_chaotix

This product is very useful for lab projects. My husband was using it for about 4-5 months when it suddenly stopped working. I wrote a message to the seller using Amazon communication service and was pretty surprised by the generous offer to replace the device with the new one. Amazing customer service! I would not hesitate to buy from them again and again.

Amazing customer service

Doesn’t power on anymore. Owned it less than a year, now a $200 paperweight.

lost almost six months of work because this devices arrived broken and showed signs that it was working despite sounding broken and smelling weird . I’d like to give them another chance if they can ship it without breaking it I usually don’t need these high of temps but