Keeps unpairing with my Shield any solution?

I had that problem on my Nvidia Shield Pro using the Bluetooth. Not sure it was unpairing so much as it was that it would not wake up the Shield when the Shield was in sleep mode. So, I started using the USB plug-in and unpaired the Bluetooth.

How do I program the programable keys?

There's a video on YouTube that shows you that, that's how I found out how to do it. Just search for the model number and you'll find it.

Dupad story Bluetooth Voice Remote Control, USB Wireless Voice Control, Backlit Remote Mouse with IR Learning for Nvidia Shield, PC, Projector, Smart TV, Android TV Box (G20S Pro Plus)

Dupad story Bluetooth Voice Remote Control, USB Wireless Voice Control, Backlit Remote Mouse with IR Learning for Nvidia Shield, PC, Projector, Smart TV, Android TV Box (G20S Pro Plus)

Product ID: 441753115

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Details

Brand
Dupad story
Special features
Backlit Voice
Colour
G20S Pro Plus
Max number of supported devices
1
Compatible devices
Personal Set

🎤High-fidelity voice input

🔋Dual wireless modes: 2.4G & Bluetooth 5.0

🕹️6-axis gyroscope air mouse control

Description

🎯 Command your smart world with voice, motion, and light—remote control, redefined.

AIR MOUSE PRECISION - Navigate your smart devices with intuitive 6-axis gyroscope motion sensing—turn your hand gestures into smooth cursor control.
DUAL WIRELESS CONNECTIVITY - Seamlessly switch between ultra-stable 2.4G RF and Bluetooth 5.0 for versatile device control—no more fumbling with multiple remotes.
BACKLIT KEYS FOR NIGHT OWLS - Cold white backlighting ensures you never miss a button in dim environments—perfect for late-night streaming marathons.
EFFORTLESS VOICE NAVIGATION - Instantly find channels or search with a crisp built-in microphone—cutting down your screen time and boosting your binge efficiency.
UNIVERSAL COMPATIBILITY IR LEARNING - Works across Android, Windows, Mac, Linux, and supports IR learning to replace old remotes—future-proof your entertainment setup.

The Dupad Story G20S Pro Plus is a compact, multi-functional Bluetooth and 2.4G wireless voice remote featuring a high-fidelity microphone, 6-axis gyroscope for air mouse control, and backlit keys. Compatible with a wide range of smart TVs, PCs, and Android TV boxes, it supports IR learning to replace legacy remotes and offers seamless device control with dual wireless modes. Ideal for professionals and tech-savvy users seeking a sleek, versatile remote that enhances productivity and entertainment experiences.