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Q: Is raw freeze-dried food safe for my pet?

Absolutely. Each and every Vital Essentials product is made in our very own facility located in Wisconsin. Our manufacturing facility proudly carries the Global Food Safety Initiative FSC22000 Certification and is EU and Gluten-Free certified.

Q: Why should I wash my hands after handling raw freeze dried food?

The FDA recommends washing your hands after handing any raw food, including freeze-dried pet foods.

Q: Is it normal for raw freeze dried food to have an aroma?

Yes! Since our foods are made with high levels of meat, you can expect the food to have a meaty aroma. Some proteins have a more noticeable aroma than others.

Q: What if my pet has tummy issues after eating raw freeze dried food?

Any change in diet comes with a chance of digestive upset. This is why we recommend a slow transition over the course of 5-7 days when changing your pet's food! This helps give your dog or cat plenty of time to adjust to his or her new diet.

Q: What if my pet doesn't like his new food or treat?

We're confident that your pet will LOVE Vital Essentials, but all animals have preferences! If the first product you try isn't a hit with your dog or cat, we offer a wide variety of proteins and textures that we're sure will be a great fit.

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Have a Question? See What Others Asked

Is raw freeze-dried food safe for my pet?

Why should I wash my hands after handling raw freeze dried food?

Is it normal for raw freeze dried food to have an aroma?

What if my pet has tummy issues after eating raw freeze dried food?

What if my pet doesn't like his new food or treat?

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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TrustScore 4.5 | 7,300+ reviews

Suresh K.

Very impressed with the quality and fast delivery. Will shop here again.

4 days ago

Imran F.

Very reliable shop with genuine products. Will definitely buy again!

2 weeks ago

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