Is the reusable ice pack soft or hard?

It's firm & smooth like a child teether but not hard. So nothing can pop or leak. I think it's really neat style ice pack.

How can order an extra or replacement gel pack?

I would suggest contacting the company Frida Mom (Frida Baby) directly. Their contact information is probably on the packaging or you can Google them if you no longer have the packaging.

Item did not auto inflate. how do i get it to? or reach the company?

The first couple times using the cushion you will need to inflate it manually, afterwards it will auto-inflate. Please email hello@fridamom.com if you need any help (:

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🍑 Sit smart, feel cool, and never miss a beat with FridaBaby’s Perineal Comfort Donut!

TWIST FOLD GO - Auto-expanding cushion means no fuss, no batteries, just instant comfort wherever you are.
TRAVEL READY RELIEF - Lightweight and compact, this cushion discreetly fits into your bag for comfort on the move.
COOL COMFORT THERAPY - Dual-sided gel pack offers soothing cold therapy to reduce pain and swelling on demand.
DONUT WORRY SIT HAPPY - Unique donut hole design reduces pressure exactly where you need it most for all-day relief.
EASY CARE ALWAYS FRESH - Machine-washable cotton cover keeps your cushion clean and ready for every use.

The FridaBaby Mom Perineal Comfort Donut Cushion is a lightweight, auto-expanding foam cushion with a unique donut hole design to relieve pressure while sitting. It includes a reusable contoured gel pack for cold therapy to reduce pain and swelling, and a machine-washable cotton cover for easy maintenance. Compact and portable, it’s designed for on-the-go comfort without the need for batteries or inflation.

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TrustScore 4.5 | 7,300+ reviews

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Product Dimensions	9.53 x 15.24 x 22.23 cm; 620 g
Specific uses	Other
Fabric Type	Cotton
Fill material	Foam
Is mould resistant	Lead Free
Care instructions	Machine Wash
Number of pieces	3
Batteries required	No
Item weight	0.62 Kilograms

FridaBaby Mom Perineal Comfort Donut Cushion

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