Walkin' Wheels Small Dog Wheelchair, Lightweight Dog Wheelchair for Back Legs, 11-14 lbs, for 7-8 inches Leg Height - Seafoam

The media could not be loaded. Sister is new to our family, she was neglected at her previous home and after an accident she didn’t leave her bed for 2 years. Her back legs have unfortunately frozen in the exact position you see, which means they don’t go in the harness the way they’re supposed to. However, I still set everything up how you normally would, then I lay down a blanket or a small dog bed, and just lay her on top!It’s been about a week of using the wheelchair 3x a day for about 15 minutes, but today was her first day outside with her wheelchair. She did so good. She turned around for the first time, and attempted to roll in the grass! We don’t know how much longer Sister will be with us, and this is such an important addition to her life. It’s giving her the chance to experience movement again and you can see how happy she looks. I couldn’t be happier, truly!My only side note is that it really seems to pull her to the side, but her body is a bit angled and it could be that! It’s still a work in progress on what’s going to work the best for her but for only having this for a week she has made so much progress and I’m so proud and happy for her!! I would definitely recommend, it’s very sturdy and seems high quality. I’m not using it exactly as intended but you get the idea, and it’s worth the price!Shipping was much faster than expected, and assembly was super easy. Sort of a pain to raise the legs, but not a big deal and I don’t think most dogs will need that.

The media could not be loaded. Excelente calidad, es un poco pesada, pero te aseguro que los materiales no se romperán. Compré una más barata antes, pero duró aproximadamente 2 meses. Me hubiera encantado que dieran aparte el arnés que viene con la silla, el chaleco arnés que venden por separado o bien dieran la opción de elegir entre uno u otro. ¡Cómprala, no te arrepentirás! Tiene materiales insuperables. ¡Consejo! Pide también el chaleco arnés, ya que lo necesitarás.

The media could not be loaded. My dog has used this for 30 minutes for 3 days. She has not walked in 4 months, ivdd. After 2 days (30 minutes) each day my dog can now walk without a wheelchair on the grass. My dog had 3 months crate rest, 1 month dragging her rear legs. This wheelchair has helped in just days.

The media could not be loaded. Easy to assemble. Very good quality. The wheels glides smoothly. Video attached is my furbaby on the 4th day of using the wheelchair and he can already walk comfortable with it. He was also able to pee and poop with it on. So we were very happy.

My 13-year-old pug cannot walk well now, with spine, hip, and back leg problems. I saw that this was Amazon’s Pick, which got me to look at it. The wheels looked simple enough and the reviews were largely positive. I was confident I could return these easily if they didn’t work.The wheels arrived in about 5 days. I started assembling the wheels right away, and immediately got stuck with the vague instructions and pieces of equipment that may or may not be relevant. I called Walkin Pets support (first of five calls) and they told me which pieces I actually needed and which were there for reasons they didn’t know, either.I realized fairly quickly that having no in-town support here in the Pacific NW, and having phone support M-F only Eastern time from New Hampshire, would be challenging. It was actually a major obstacle.I watched the brief videos on assembly, and didn’t find them helpful. I called twice more with specific questions about how to put together various parts since the instructions and the videos didn’t make this clear. For the second and third calls, the agents said that their videos were “very clear” and I would do well to watch them again. I did, but they weren’t. Colleen in particular was not willing to be bothered by my questions. She said she would send the video links (which I already had) and that was that.I got in touch with their fitting expert, Jillian, who was very kind and patient on the phone. I wish I could have visited Jillian in person so she could show me the steps, with my dog present. Jillian and I had both a long phone consult and then a scheduled video chat consult. Despite Jillian’s helpfulness, my pup and I couldn’t get the wheels to fit or even to work. My dog was resistant despite numerous treats and high praise. I knew i was working against a 30-day return deadline if I needed it.I reluctantly returned the wheels since they clearly would not work for my dog. They are pricey ($300 plus tax) as well. I was surprised to learn that I had to pay return shipping, which was over $30. I wasn’t aware of that when I ordered these. I remembered reviews here that mentioned getting a good chunk of money not refunded for various reasons. I followed the company’s cleaning instructions and took pictures of each part so I could show everything was clean and neatly packed.Despite this, I had a $25 “restocking fee” taken. I contacted Jillian, who said that was Amazon’s policy and not theirs. I contacted Amazon, and the agent said he would authorize the restocking fee refund from Walkin Pets. A month went by, and no refund on that fee. I contacted Amazon again, and the agent this time refunded the restocking fee.Why the 1* review?—while the construction was thicker than that of a much less expensive model available locally, it didn’t make much of a difference in fit or ease of use for my dog.—Assembly was a nightmare. Despite the instruction book, several important pieces of assembly instruction were left out. The manual needs to be rewritten for clarity. The videos, which are not helpful to those needing help, need to be redone and made clearer.—Customer service was hit or miss. Jillian was excellent. The two agents who simply referred me to their very short videos were not interested in hearing my specific questions. Colleen in particular was unhelpful, with a poor telephone manner (ie, rude).—The hidden expenses ($30 return postage; $25 restocking fee) were unpleasantly unexpected. God help you if you don’t 1) Clean the equipment like your life depended on it, and 2) keep the original packing materials.If one has a Walkin pets outlet locally, and can get in-person help, these wheels might work. They do require assistance with assembly. If you don’t have a Walkin Pets store there, I don’t recommend these wheels. It’s just too difficult to work with these given the lack of in-person support.