i ordered this, but i received a used one that had been returned, and sent to me as a new product! unsanitary & unacceptable!! how can this happen???

I wouldn’t know. You need to communicate with Amazon

A question for the 4All Family team- I need to transport 8 .5cc prefilled syringes without needles. Which cooler will best fit these?

Hello, Thank you for your question, we hope you are doing well! For this scenario we would recommend using one of our largest coolers which are listed below. -4ALLFAMILY VOYAGER COOLER B08J6WQZ2P -4ALLFAMILY EXPLORER COOLER B07SYZ22GS -4ALLFAMILY Big Nomad COOLER B0964ND8Y3 You can find the preferred cooler by searching them on the Amazon Search bar or by searching their respective codes that you see in the brackets. The best from the three coolers is the Voyager as it can be used as a mini-fridge to keep meds cool indefinitely. If you need to transport meds you can go with the Big Nomad as it will keep your syringes cool for 28 hours. We hope this helps! Warm regards 4ALLFAMILY TEAM

How many Enbrel pens will this hold?

Hello, Thank you for your question! The 4ALLFAMILY NOMAD 48H 7 PEN INSULIN COOLER can hold 5 Enbrel pens. Hope this helps! Best regards, 4ALLFAMILY TEAM

How many pens such as Ozempic will fit with the biogel inside together??

Hello, 4allfamily Medicine cooler travel case, 72 hour cooler model will hold 4-5 ozempic pens. Kind regards, 4allfamily customer care team 💙

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Description

❄️ Keep your cool, wherever life takes you!

BIOGEL COOLING POWER - Innovative bio gel ice pack maintains fridge-level temps for extended insulin freshness.
PEACE OF MIND ON THE GO - Reliable, hard-shell protection ensures your essential meds stay cool and secure anywhere.
SLEEK PORTABLE DESIGN - At just 730g and 25x8x8 cm, fits easily in bags without bulk or fuss.
STAY CHILL FOR 48 HOURS - Advanced dual vacuum cup design locks in cold, keeping insulin safe even in 104°F heat.
TRAVEL READY TSA APPROVED - Compact, lightweight, and airline-friendly for stress-free medical travel.

The 4ALLFAMILY Nomad Big 48H Travel Cooler Case is a TSA-approved, hard-shell medical cooler designed to keep insulin and diabetic pens chilled for over 48 hours using dual vacuum insulation and a high-performance biogel ice pack. Compact and lightweight, it ensures safe, portable, and hassle-free medication storage during travel, even in extreme heat.

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