WaterpikSonic-Fusion 2.0 Professional Flossing Electric Toothbrush with Water Flosser Combo In One, White SF-04, Packaging May Vary

TLDR: If somehow the flosser doesn't respond to the toothbrush's signals and the radio and toothbrush resets don’t work, drain the toothbrush's battery completely by setting it idle for a week or so and reconnect the set to power. Make sure you place the toothbrush in the base before reconnecting the set to power.Waterpik offers great customer service and the device works great and does what it's supposed to do most of the time.-----------------------------------------I bought one 2.5 years ago, and after less than 2 months of using it, the flosser stopped responding to the toothbrush's command. I don't know how it happened but I knew it was a housekeeper who unplugged the device as he had to clean the counter. After a few days of testing the flossing function and trying the troubleshooting techniques without success, I gave up and contacted Waterpik's customer service. They asked for anything, you know, that would allow them to honor the warranty. The process was a bit annoying (just a bit, and is absolutely nothing compared to arguing with insurance about coverage) but Waterpik in the end sent me another set for free which I'm still using today.Being the environmentally conscious and lazy person I am, I kept the first set because it'd be a chore to dispose of it properly, so I just put it into the original packaging and stored it in the vanity cabinet. Last year, I had to move to another state and while I was packing stuff up, I saw the set and decided to give it another try before completely throwing it away. And it xxxxing worked!!!!!! Now that I commute in between cities, I've placed one at the residence close to my workplace!!! Also I've been periodontitis free for the past 2 years! Thanks Waterpik!!

I purchased this to reclaim some space and reduce the amount of plugged in devices around my bathroom sink. I already had a separate electric toothbrush and water pick which I loved and now I have one device that does both which I love even more. I like that it has a very small footprint and doesn't take up a lot of room on the counter. I also like that the water tube coil thing rotates in the socket 360 degrees, so it never gets tangled and goes right back into position after each use.Cleaning-wise, I feel like my mouth has never been cleaner. I love that I can just fill the reservoir and go from brushing to water flossing with the push of a button. The various adjustable speeds on the brush and the water jet should be suitable for anyone's tastes. Finally it's easy to keep clean than a standard toothbrush because the water flossing helps rinse away all the toothpaste residue which sometimes gets left behind.While it's a bit pricey, it ticks off so many boxes for me in terms of convenience and performance.

This thing is fantastic. That said, there are a few things you need to know: 1. If you are new to electric brushing start slow- use once a day or every other day and use a regular brush the other times to adjust and avoid sore gums. 2. As much as you will want to look in mirror while flossing- look down into sink to avoid a mess of water everywhere! 3. Go slow. I still use the full water tank everyday, and that's ok. It's not a sprint, my goal is clean teeth not to beat a clock (or to conserve water). 4. Use warm water. Following these directions, and using My Smile teeth whitening, I have found my teeth are spotlessly clean and noticeably whiter (so much so people have commented and ask what I am using). I bought this because my dentist suggested a water pick for under my bridge. I'm glad I did. This is easy to use once you get the hang of it, the water pressure is plenty strong, it fits easily on my bathroom counter, and the results speak for themselves. It's interesting, I actually brush more because I notice now if something sticks to my teeth. They have never been cleaner!

I love the idea of a two-in-one device that brushes and flosses my teeth. I really wanted to like this product and it works well, but I found it too messy to use and ended up returning it and getting something else. The electric toothbrush works great! A couple of decades ago I had an electric toothbrush but it must have been super cheap and it just didn't seem to work well... or maybe it was user error, so I've stuck with manual brushing. Using this device I don't know why I didn't try an electric one again sooner. My teeth certainly feel cleaner and for longer too. The waterflossing works really well and I really like the dial that changes the pressure levels. I dislike that it's corded. I was constantly spraying water everywhere adjusting the brush in my mouth as I was trying to floss. The cord gets in the way and it was really frustrating. Sadly, I ended up returning it and got separate devices. The newer waterflosser I got is wireless. The waterpik is better though. I just wish they had a wireless option.

I bought the Sonic 2.0 as a replacement for my first Sonic in August 2024 when the the water flosser on my first machine stopped working. The brush worked fine-- but the flosser simply stopped functioning-- dead. No connection. I shrugged thinking this was a fluke and spent the $199 to replace it. Four months later the same exact thing happened again. The brush works fine. The water flosser is dead. No connection. No power.I emailed customer service and within 24 hours they responded with instructions on how to restart the flosser. The instructions were clear, the tone was sympathetic and supportive and it worked like a charm. They suggested I get a surge protector in the bathroom. So this may have been the issue.I wish all companies were as responsive and helpful and provided such great service. No complaints here. The product now works perfectly and I am very satisfied with the product..