chemical free or cruelty free ?

Chemical-free: NO. If you look at the ingredients, you'll see that they use 1) Acetone (a chemical solvent) 2) Fragrance (synthetic) and 3) D&C Violet #2 (synthetic dye/ colorant sourced from coal tar or petroleum). Cruelty-Free: likely NO. A product must claim 'cruelty-free' if it is such, meaning the formula has been tested by a third party verifier like Leaping Bunny. Ingredients in this nail polish remover (Glycerin and D&C Violet #2) can be derived from animal sources and do not have to disclose as much on the label.

What are the ingredients?

Yeah this person up here forgot to mention acetone, like the main ingredient lol.

What’s the complete ingredient list? Is there soy or gluten in this?

There is no soy or gluten. I love this product, and just ordered another bottle.

Zoya polish stain won’t come off, even with this remover. What am I doing wrong?

Oh no!!! I use the product to remove a base coat, polish, and gel like top coat/sealer. I don’t use a stain. Perhaps the stain product is like those black permanent markers that somehow seem to wind up on fingers and hands. Have you tried mineral spirits? Good luck!