Samsung Galaxy Note 20 Ultra 128GB Unlocked Android Smartphone - Mystic Black (Renewed)

This phone is absolutely gorgeous I was afraid to touch it haha 😄 I couldn't wipe it off enough before putting it inside the case and I almost feel like the case I got isn't good enough to protect it. It works perfectly it accepted my other Sim card easily even had prompts on what I needed to do! I'm still trying to figure out the little pen that is in it and there's a lot to learn about this phone! There wasn't a scratch on it I feel like I'm holding a top of the line phone when I am using it. The black glass on the back reminds me of a stiletto heel. It responds super fast the camera is so good! I had a regular Galaxy Note 20 for the past 6 years and it finally had enough of me and I refused to get anything else but decided to give this a try because it was unlocked and I am super pleased I made a great decision! I'll upload a video when someone comes over cause the phone can do so much but it can't record how beautiful itself is!

I ordered an excellent condition Note 20 Ultra in black and it arrived exactly as advertised, without a scratch. It is the most beautiful phone I’ve ever owned and I’ve had several dozen phones. My daily phone is an iPhone 13 Pro Max because of work (Apple Ecosystem) so this phone was to take a break from Apple at times. I also own a Samsung S20 Ultra so not new to Samsung / Android. Out of the box I had connection issues with WiFi and cell phone switching. When I left my house from WiFi into T-Mobile cell service I would get no service. I then had to reboot the phone, it would connect to cell service and then the phone would blowup with notifications. It didn’t happen every time I left the house, was 50/50. It also had issues with lag like it was out of memory. Opening YouTube for example I’d get the spinning ball. Checking for software update or cleaning the memory, the color dots wouldn’t even spin. Then there is the battery (4500 mAh) which was extremely poor. My best battery day was 3 hours 49 minutes onscreen time with 60hz refresh set. For comparison my used older S20 Ultra battery (5000 mAh) best day was 9 hours 2 minutes (iPhone, 10 hours 16 minutes). So I called around and found a Samsung certified store which quoted me $79 for an OEM battery replacement. I would have totally changed the battery if the phone didn’t have the other issues. I only used the phone for 4 days and after the second hard reset, I made the decision to return it. I just sent it back today after receiving it 7 days ago. Even with the issues, I miss it already. I don’t miss the battery life and the hiccups but the phone itself was gorgeous (that 1440p screen). It was no fault of the Amazon seller, someone would have to use the phone for days to detect these issues.

I got exactly 100 days of use out of the phone this third party seller sent me, and an experience I hope is worth the $300 I wasted on this product.I am a lifelong Samsung product user, so you can imaging the devastation i felt when my Samsung s10e fell into a bath (and stayed in the bath for about a minute). I purchased the Note20U (as it's the latest Samsung phone with the SD slot) and thought this was the push I needed to get a new phone.And it arrived in decent condition. It was scratchless, turned on with no issue and worked well, and I was quite happy - which would've prompted a 5 star review.However, on the 100th day of owning it, as I washed my hands, droplets of water landed on it. What shouldve been no big deal turned out to be the end of this phone.The phone turned off completely, and is no longer functional.The Note20U has an IP68 rating, the seller advertised it as Water Resistant, and it has no cracks or visible faults anywhere, and somehow the entire camera was full of water. How this happened, I'm not sure but I'm assuming that when the phone was fixed by the seller, they either forgot to or chose not to add the sealing that makes the phone IP68 rating-compatible.I did what anyone else would do - looked at the Amazon A-To-Z Guarantee, contacted the seller and I was told that because the warranty is for 90 days (it was 10 days after the warranty expiration), they couldn't help me with a replacement. The seller offered to reach out to their "specialists" to see if I could return it (but I'd have to pay shipping and a restocking fee?!) and when I followed up with whether these "specialists" responded, I was told that they would not be receiving it back. Amazon Customer service told me they couldn't do anything about this (all 7 agents throughout a weeks time)So now I have a broken note20u, no refund, no replacement and I'm currently typing this on the cracked, beat up s10e that survived with no water damage.My advice? Don't. And if you do - keep an eye on that warranty.