Drive Medical 10289RD Deluxe Foldable Rollator Walker, Black/Red

Good quality, easy to assemble. Narrow stance makes it easy to go through doorways. Tray nice to use for phone etc.

I received my Drive Medical 3 wheel rollator yesterday and put it together right away. The minute I test drove it, the front wheel came up off the ground and nearly dumped me on the floor. So it won’t even support you which is the whole purpose of a rollator. To give you support. The basket is a mess….impossible to install so it’s stable enough to carry anything. I gave up on that as well. I was so disappointed because I needed a smaller device to use inside my home. I have a Drive 4 wheeler which is excellent, but it is heavy enough to support you leaning on it and would never dump you popping a wheelie. I have to box it all up and return it today. It is unacceptable….in fact very dangerous. I am so disappointed. Amazon tagged this device as ‘Recommended’. They need to remedy that notation immediately.Boy did I goof up. Now my only complaint is maybe a little better instructions and bigger photos. I have changed my review from a 1 to a 5. I should have known. I have a Drive Nitro walker that is excellent and now that my son spotted the problem with the new Rollator, I have another Drive walker for in the house. My son, thank heaven, stopped by and complimented me on the rollator. I explained I had to send it back because it tipped and wouldn’t support my weight. I was afraid of falling. He had the same results when he tried to walk with it. Then he looked down at the lowest bars and said, OHHHHHH…..here we go. You have to extend the lower bars between the front and back wheels on both sides which gives you a larger/balanced wheel base. I tried it after he adjusted it and voila! Worked beautifully. I’m so happy I couldn’t wait to post this in case others have the same problem with performance and instructions. I had filed for a return but now all is well.Did I mention that I’m happy?

I bought this rollator for a specific need, as a "companion" to the heavier 4 wheel rollator I use at home. I needed something lightweight, easy to fold and which would fit into the car. This 3 wheel rollator met all those needs perfectly. I can fold it with one hand and lift it into the back of the car myself, without any help. It was also very easy to assemble. With regards to the complaints about stability, here is my experience. 1. Extend the wheels *all the way* before you try to use it. They pull out and lock into place. 2. Don't try to use the rollator to pull yourself up from a chair. It's not meant to do that. Push yourself up to a standing position using the chair arms then reach for the rollator. (Didn't the rehab nurses teach us to do that anyway?) 3. Stability: Your own experience may vary, and caution is always needed when using mobility aids. I found this rollator to be stable in normal walking. In testing, I had to intentionally place my hands and elbows in a specific position in order to tilt the rollator back so the front wheel left the ground. It didn't raise up with normal walking, only after I moved my hands to the back of the grips and intentionally dropped my elbows was I able to get it to pull up. I also found I could tilt the rollator onto a left or right back wheel if I changed the position of my hands/elbows and deliberately tried to do so. It didn't tilt in normal walking. I have (so far) had a good experience with this rollator (no stability issues) and have happily used it in the mall and at a strip shopping center. Each person is different as to how they walk, but I had no stability issues when walking with this 3 wheeler.

Drive Medical 3 Wheel Rollator, Flame RedIf there was an option for Zero or a Negative number of Stars for a rating, I would use that. One star does not begin to convey my view of this contraption. The first order for this rollator arrived Late Dec. 2017 and when I was assembling the locking knobs, one side would not tighten, it just spun freely. After exchanging the first knob for the second one, same result. The tubing threads were obviously stripped. I advised Amazon Customer Service immediately and received a replacement via overnight shipment. I assembled this one without incident and have been using it as a supplement to my 4 wheel rollator by Drive that I use most of the day. The 3 wheel one was purchased because it was considerably lighter and easier for me to get in and out of the car. I am retired so I am not using this every day.I have, within the last two weeks, discovered much the same issues as I did with the very first 3-wheel rollator, which should be evidence enough of a defect in workmanship. I have attached pictures, but the really disturbing failure was that the two very large (3/4” head) bolts that attach the front wheel fork? to the frame and provide rigidity to the entire rollator had both worked loose, one had fallen out completely at an unknown place and time. Luckily the second one had worked itself out most of the way, so I was able to tighten it, how long that would last is unknown. The symptom that had me starting to look for something that was either stripped or loose was that changing directions using the handlebar, the whole rollator would lean over in that direction, completely ready to fall, causing me to NOT have balance , which is the main reason I need this device to begin with. And the same old issue of the threads in the tubing stripping out so that the locking knobs (2 on one side of the device; see pictures) spin uselessly. Drive Customer Service has not responded in any way (even though this is clearly a case that should be handled under the "Limited Lifetime Warranty", so even though Amazon has more than lived up to their liability at the beginning of this saga, I would hope that there is hope that their reputation is not gaining any customers because of this clearly inferior product and lack of support from Drive and step in accordingly. I really do NOT want another one of the 3 wheel rollators. If a credit is issued to me that would be redeemable on a 4-wheel rollator that would be light enough for me to put in and out of a car trunk, but provide the support that I need and also provide me with confidence that it would not fall apart while I am using it and doing me an injury, that would work. Otherwise a complete refund issued to me directly would suffice. Awaiting ANYbody's reply (but not holding my breath).